Strategic Transformation & Change Management Partner

About the role

At BetterUp, we're building a new kind of partnership with our customers - one that drives deep transformation. The key to any long-lasting transformation is strong change management - that's where you come in. As one of the first Strategic Transformation & Change Management Partners , you'll play a central role in helping transformations for our enterprise clients be successful. WIth our clients, you'll co-create change management strategies, ensuring the right folks are prepared at the right time with the right messages, at every level of the client organization. You'll develop communications strategies that build belief, inspire action, and sustain momentum across. This role is about leading change through communications-not just delivering messages, but shaping the story that makes change possible. This is not a back-office, post-sale support role. This is a front-line, high-trust, high-impact leadership seat.

Responsibilities

• Lead change communications strategy for major enterprise deployments, designing narratives and messaging architectures that inspire adoption and alignment.
• Translate complex business and talent challenges into clear, compelling change narratives - and advise on how to keep the momentum going.
• Build trust and influence across senior stakeholders, acting as a thought partner, advisor, and driver of change .
• Map stakeholders and cascade paths , identifying champions and skeptics, and designing strategies that build trust across complex organizations.
• Develop and deliver campaigns across multiple channels (email, live events, digital platforms, executive forums) with quality and consistency that earns credibility.
• Equip managers and frontline leaders with toolkits, talking points, and coaching to act as multipliers of change.
• Sense and adapt in real time -establish listening loops and use insights to refine messaging and interventions.

Requirements

• 8+ years of experience in high growth transformation, change management and story telling
• Deep experience in change management , organizational transformation, or human capital consulting.
• Exceptional communication skills and the ability to craft and deliver a narrative that moves hearts and minds.
• Multi-disciplinary skillset that spans change, comms, and experience design-you can think like a consultant and deliver like a marketer.
• Creative and tactical chops , with an eye for quality in copy, visuals, and user experience.
• Resilience and adaptability in managing intense launch cycles and quieter sustain phases without burning out.
• A builder's mindset -you thrive in ambiguity, enjoy writing the playbook, and don't need a big team to get started.
• Enterprise client experience , ideally in large-scale, global organizations where complexity is the norm.
• AI at BetterUp
• Workforce Policy & Location:
• We are a hybrid company with a focus on in-person collaboration when necessary. Expected to be available to work from one of our office hubs at least 2 days per week, or 8 days per month .
• Our US hub locations include: Austin, TX; New York City, NY; San Francisco, CA; and the Washington, DC metro area. Please ensure you can realistically commit to this structure before applying.
• We are dedicated to building diverse teams that fuel an authentic workplace and sense

Additional Information

Let's face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. We do. We can't cram it all in here, but you'll start noticing it from the first interview. Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you've ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. This makes for a remarkably focused and fulfilling work experience. Frankly, it's not for everyone. But for people with fire in their belly, it's a game-changing, career-defining, soul-lifting move. Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. If that sounds exciting-and the job description below feels like a fit-we really should start talking.

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