Maximize all sales development potential whilst protecting Shell's interests, through the coaching and motivating of Retailer/Dealer.
Manage and maintain positive Retailer/Dealer relationships, supporting them to achieve and maintain top class site performance (including counselling and performance management of underperforming sites / Retailers).
Deliver Sales & Operations targets for geographical area through regular reviews and appropriate action plans.
Ensure Retailer/Dealer implement all areas of the Customer Commitment and ensure compliance with the Site Operations/HSSE standards, contracts and manuals.
Play a leading role in implementing the local retail strategy in order to secure the best possible network coverage while maximizing the shareholder interests.
Ensure that Dealers' and retailers actions do not damage Shell's Reputation.
Ensure that the retailers trains and develops their staff and understands the importance of people in delivering the Customer Commitment.
What you bring
We're keen to hear from individuals with extensive relevant experience and with the following skills experience, and knowledge:
Selling and Negotiation.
Channel Management.
Applying Customer Value Proposition.
Commercial & Economic Acumen.
Managing Customer Experience.
Retail Site Operations.
Value Chain Understanding.
Beyond that, we'd like to see the following on your CV:
Eye for Detail through setting high benchmark on site operations, HSSE, housekeeping, grooming standards, training, evaluations.
Ability to grow Site Incomes with equal focus in developing Partner (Retailer) capabilities in a rapidly growing network.
Competent to lead & deliver the NFR aspirations from every site; with specific focus on driving a professional Convenience Retail business. High quality "Eye for Detail" - Daily Operations.
Ability to be self-motivated, bringing enormous amount of energy & positive attitude - every day.
Ability to passionately demonstrating the "People Make the Difference Real" spirit.
Benefits
Progress as a person as we work on the energy transition together.Continuously grow the transferable skills you need to get ahead.Work at the forefront of technology, trends, and practices.Collaborate with experienced colleagues with unique expertise.Achieve your balance in a values-led culture that encourages you to be the best version of yourself.Benefit from flexible working hours, and the possibility of remote/mobile working.Perform at your best with a competitive starting salary and annual performance related salary increase - our pay and benefits packages are considered to be among the best in the world.Take advantage of paid parental leave, including for non-birthing parents.Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.Grow as you progress through diverse career opportunities in national andinternational teams.Gain access to a wide range of training and development programmes.We'd like you to know that Shell has a bold goal: to become one of the woRemote work optionsFlexible scheduleParental leave
Additional Information
, India
Job Family Group:
Commercial and Retail, Sales & Marketing
Worker Type:
Regular
Posting Start Date:
June 5, 2026
Business Unit:
Experience Level:
Experienced Professionals
Job Description:
What's the role?
As Retail Territory Manager, you are responsible for managing the relationship between Shell and Retailer/Dealer at site level through the S&O pillars of Care for People, Brilliant Basics & Site P&L, and ensuring consistent delivery of the Safe operations, Shell's Customer promises, and profitability of a cluster of 15 to 20 sites.
Shell · Shell Centre – Chennai