Responsible for leading a team of 15+ account managers and focused on driving incremental revenue, upselling & client retention
Provide ongoing support, guidance, and performance feedback to Account Managers, ensuring alignment with business goals while supporting potential career aspirations
Oversee the onboarding and training processes to ensure team members integrate smoothly and are set up for success; routinely survey to understand or anticipates the training and development needs of the team
Excellence in relationship building and communication skills, with the ability to engage with internal and external senior-level executives
Demonstrated ability to work collaboratively with cross-functional teams and all levels of management
You lead by serving - your success is measured by your team's growth. You remove roadblocks, champion your people. You listen deeply, communicate transparently, and lead with humility
Operational Excellence and Automation Strategy:
Drive continuous improvement initiatives to enhance service delivery and operational efficiency for the betterment of the ad revenue and clients
Oversee the operational aspects of account management, ensuring efficient processes, resource allocation, and compliance with industry standards
Proven ability to analyze large datasets, identify opportunities, and drive strategic action
Demonstrated ability to work collaboratively with cross-functional teams and all levels of management
Evaluates decisions through the lens of product vision, user impact, and business outcomes - and communicates the 'why' clearly, especially when short-term asks are deprioritized in service of long-term benefit
Client Relationship Management:
Drive continuous improvement initiatives to enhance service delivery and operational efficiency, furthering premium service standards to our clients
Implement performance and reporting deliverables to monitor and improve campaign performance
Possess expert understanding of linear and digital media management, digital and streaming campaign diagnostics, and optimization within a biddable auction advertising environment
Serve as an escalation contact for key clients or vendors, building and maintaining strong, long-term relationships
5+ years of people management experience, demonstrating strong leadership and mentoring skills/interest
Bachelor's Degree or Equivalent Experience in Marketing, Advertising, Business, or a related field
Willingness to travel and work overtime, and on weekends with short notice
Desired Characteristics:
Resourceful self-starter who thinks like an owner; ability to work independently and adapt to change
Deadline-driven and process-oriented personality
Comfortable working in the fast-paced, dynamic and growing business
Strong analytical reasoning and problem-solving skills
Additional Requirements:
Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
NBCUniversal Global Advertising & Partnerships is seeking a Director of Account Management, a pivotal leadership role responsible for overseeing the Account Management function and growth within our organization.
You will have robust experience partnering with agency holding companies across programmatic, streaming and linear executions. As a strategic thinker with a customer-centric mindset and focus on supporting business growth, this role will be crucial in maintaining and expanding the Account Management organization. You will lead and manage a team of account managers, collaborate with cross-functional teams, and champion client satisfaction and retention efforts. To be successful, you must possess strong leadership skills with the ability to inspire, motivate, and develop a high-performing team.
Nbcuniversal3 · New York, NY