Nurse Manager Care Coordination

Benefits

Additional Information

Salary range: $134,222 - $208,000/ year This role offers in-state or out-of-state relocation assistance for candidates with one year of relevant experience who have not worked at St. Charles Health System in the last year. ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Nurse Manager, Care Coordination REPORTS TO POSITION: Director of Care Coordination and Patient Flow DEPARTMENT: Care Coordination DATE LAST REVIEWED: May 2026 OUR VISION: Creating America's healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring, Teamwork, and Safety DEPARTMENT SUMMARY: The Care Coordination department engages in a collaborative process that assesses, plans, implements, coordinates, monitors and evaluates the options and services required to meet the client's health and human service needs. It is characterized by advocacy, communication, and resource management and promotes quality and cost- effective interventions and outcomes. The department supports physicians and clinical staff in determining whether all aspects of a patient's care, at every level, is medically necessary and delivered in appropriate setting. They ensure compliance with the Medicare Conditions of Participation and capture of appropriate reimbursement for the health system. POSITION OVERVIEW: The Nurse Manager of Care Coordination manages daily unit operations including: staffing and scheduling; orientation and on-boarding; education and competency assessment; budget monitoring; maintaining and establishing patient care standards; and promoting evidence-based practice. The manager implements quality and safety initiatives, engages in process improvement, and is responsible for human resource management. This position applies standards for professional nursing practice and focuses clinical care to enhance the experience for patients, families, and all others while functioning in alignment with the leadership approach of St. Charles Health System. The Nurse Manager creates and sustains a patient care environment that supports safe, knowledgeable, compassionate, productive, and engaged caregivers. The Nurse Manager is a resource and support for the unit caregivers and departmental operations. This position directly manages caregivers in the Care Coordination department. ESSENTIAL FUNCTIONS AND DUTIES: Responsible and accountable for successful daily operation of the Care Coordination department. Participates in the development of operational plans, goals and performance targets for quality, customer service and regulatory compliance oversight to ensure principles and strategies of the organization are met. Responsible for scheduling staff to provide adequate coverage and ensures adherence to staffing plan in accordance with par coverage requirements. Maintains and demonstrates an in-depth knowledge of nursing principles, practices, standards, and techniques and applies this knowledge in accordance with St. Charles Health System policies and procedures and within laws and regulations governing nursing practice in the State of Oregon. Maintains and demonstrates an in-depth knowledge of CMS Conditions of Participation for Discharge Planning and ACMA (American Case Management Association) practice standards. Responds to patient and family concerns or complaints with sensitivity and compassion in a timely fashion. Utilizes findings from patient satisfaction survey and with input from the caregivers, to develop department-based customer services goals. Participates as member of healthcare team and various interdisciplinary committees to improve patient care and meet patient needs. Promotes empowerment of staff by utilizing collaborative approaches and encouraging new ideas. Responsible for budget development, regular monitoring, accountability and meeting all operational targets for all areas within span of control. Hires, directs, coaches and monitors the performance of all direct reports, to develop and maintain a high-performance team that meets organizational and department goals. Monitors and ensures all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals. Provides and oversees team's delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate. Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Lean principles, concepts and tools. Creates a healing environment that supports all aspects of care, respects the wholeness of the individual, and demonstrates therapeutic presence through attitudes and behaviors that enhance the care experience for patients and caregivers. Facilitate the growth and development of a culturally competent team in the provision of appropriate care to patients and family members who belong to diverse cultural backgrounds. Supports t