Provide direct user support for AEA Tools, assisting customers with account administration, system status, and network inquiries. Engage with users through phone, VTC, email, chat, and online platforms including JIRA, Confluence, SharePoint, and SpySpace.
Responsibilities
Troubleshoot system issues and perform first‑level corrective maintenance
Address complex user questions and provide clear guidance
Assist help desk technicians on advanced inquiries
Deliver timely operational updates to customer teams
Follow and maintain SOPs and SLAs
Update and manage the ticket‑tracking system
Requirements
Required
An active NSA TS/SCI with Polygraph
Two years of hands‑on experience with Intelligence Community (IC) tools and capabilities
High school diploma
Understanding of operational product workflows
Desired
Bachelor's degree
Experience as an analyst
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range :
The proposed salary range for this position is:
$70,800 - $148,600
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
Benefits
Health insuranceFlexible schedule
Additional Information
Job Title: Outreach Subject Matter Expert
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
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Caci · Annapolis Junction, MD