Supervisor, Manheim Mobile Inspections, San Francisco Bay Area, CA
External
Cox Automotive · San Francisco, CAFull-timeRemoteToday
DocumentationLeadershipLean
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Benefits
Job DescriptionAll internal applicants will be considered; however, priority will be given to applicants with experience in auto auction operationsPrimary Duties / Key Responsibilities Manage the productivity and quality of a team of Mobile Inspectors, and closely partner with the Dispatch and Quality Assurance teams within Manheim Mobile Inspections.Ensure inspector adherence to established inspection processes, including the documentation of all required disclosures and photos within the inspection application.Monitor inspection quality through digital and in-person inspection audits, as well as arbitration reviews.Provide coaching and corrective actions / discipline as necessary.Build and maintain a strong working relationship with internal and external partners.Coordinate with the MMI Manager and boundary partners, including the Sales, Auction, and Remote Dealer Services teams, to ensure client expectations are met.Provide quality service and interact with automotive dealers and commercial clients to resolve issues and concerns.Recruit, hire, onboard, and provide ongoing support to employees.Provide or coordinate all skill-based and inspection-focused training for team members (Inspection app, eLearning, field training, etc.).Conduct vehicle inspections and floorplan audits as needed.Review work volumes and continuously monitor staffing levels.Review team performance against KPIs and LDM metrics; implement tactical plans with guidance from Mobile Inspections Manager.Coach, develop, and empower team members, and create a cohesive team environment.Procure, distribute, and track company equipment.Visibly demonstrate a commitment to safety by following all safety and health procedures. Model proper safety behaviors and monitor the team's adherence to them.Conduct regular performance reviews for all direct reports in coordination with the Mobile Inspection Manager.Effectively lead team members by setting an example in behavior, championing Cox values, and ensuring that all employees are treated with respect.Enforce all company policies and procedures related to employee and customer conduct.Perform other duties as assigned.Required Experience & Specialized Knowledge and SkillsHigh School Diploma/GED and 5+ years relevant experience in related field.One year's experience in leading teams is preferred.Ability to work in a high performance, fast-paced team environment.Experience with mobile inspections and/or floorplan audits preferred.Previous body shop, mechanical, or estimating experience preferred.Displays a general understanding of frame and body repairs and mechanical knoHealth insuranceVision insuranceRemote work optionsFlexible schedule
Additional Information
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Supervisor, Manheim Mobile Inspections Management Level Supervisor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 25% of the time Work Shift Day
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