Vision & Strategy: Lead the design vision for keynote demos, executive presentations, customer engagements, and strategic storytelling moments on salesforce largest stages.
Build strong alignment with Salesforce's core design organization: Act as a strategic partner and collaborate confidently to ensure strategic experiences both reflect and influence the broader product experience direction.
Partner closely with Product, Engineering, PMM, Demo Engineering, and Communications teams: to align narrative, interaction, and product truth.
Translate complex platform capabilities into intuitive and compelling end-to-end customer experiences.
Craft & Excellence: Drive a culture of craft, bringing consumer-grade design and high-fidelity execution and consistency across interaction models, UX patterns, visual systems, and storytelling across surfaces including Slack, mobile, web, and voice.
Operational Discipline: Drive clarity and execution within your workstreams, ensuring high-velocity delivery without sacrificing craft. You will raise the bar through peer mentorship, design critique, and consistent improvement.
Executive Influence: Present complex design visions to key stakeholders, delivering audience-aware communications that translate design decisions into clear presentations and impact.
Requirements
10+ years leading Product Design (UX), or experience design teams, delivering high-quality demos to Executive and public. within enterprise software, SaaS, platform, or AI environments.
Strong portfolio demonstrating expertise in interaction design, systems thinking, storytelling, and complex enterprise workflows translated into compelling customer-facing experiences.
Deep understanding of AI, AI tools, and their applications in workflow; a passion for staying up-to-date with the latest industry developments and using the latest AI tools.
Ability to manage ambiguity and move fluidly between strategy, narrative, prototyping, and execution.
Strong communication and cross-functional leadership skills with experience operating in high-visibility environments.
Clear point of view on how AI is reshaping product interaction, storytelling, and the future role of design.
Why This Role Matters
Unleash Your Potential
Accommodations
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Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes
Additional Information
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
User Experience
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
This is a strategic design leadership role focused on helping customers understand the value of the Agentic Enterprise through demos, storytelling, and experience design.
As Experience Design Director, you will lead the design vision behind Salesforce's most strategic keynote demos, executive presentations, and customer engagements. You will work across Product, Engineering, Marketing, Communications, and Demo Engineering teams to shape experiences that are clear, credible, and grounded in how the business actually works.
This role sits at the intersection of storytelling, systems thinking, interaction design, and platform strategy. As AI reshapes how experiences are designed and built, this role will help shape how Salesforce approaches design, prototyping, and storytelling.
Salesforce · San Francisco, CA