Account Service Representative
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EliteAI-generated questions, company research, and talking points tailored to this role
Prepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
We are looking for an Account Service Representative to join our dynamic team of high-achieving professionals dedicated to delivering an exceptional client experience. As an Account Service Representative, you'll play a key role in managing and supporting a portfolio of Group Insurance & Retirement (Pension) clients. This is a full-time, hybrid position based in Winnipeg, MB, with some flexibility for remote work. We strongly encourage First Nations and Indigenous applicants to self-declare in your cover letter. The Account Service Representative will: Manage an assigned block of clients, delivering consistent and proactive service Host employee meetings and training sessions for plan administrators (in-person and virtual) Educate plan members and administrators about their group insurance and retirement benefits Respond to client inquiries via email, phone, or meetings with professionalism and care Act as a liaison between clients, insurance carriers, and internal teams Build strong, trusting relationships with new and existing clients Collect and processing documentation accurately and on time Identify and implement solutions to maintain a high standard of service Ensure service standards are met and tracked regularly Travel to client sites, including multi-day overnight trips (driver's license and reliable, late-model vehicle required) Support additional tasks and projects as needed To be successful as an Account Service Representative with Life Benefit Solutions, you will need: Experience in group insurance, pension/retirement, or a related field (preferred, not required) A passion for delivering excellent client service Strong relationship-building skills and a genuine interest in community engagement Excellent communication skills, both written and verbal High attention to detail and strong organizational skills Ability to multitask, prioritize, and meet deadlines in a fast-paced environment Effective problem-solving and decision-making capabilities A self-starter attitude with the ability to work independently and as part of a team Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) LLQP designation not required but a strong asset
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