Partner with HR business leaders and HR operations to co-design and develop approved HRSD enhancements , advising on best practices.
Translate business requirements into technical configurations, identifying gaps, risks, and platform limitations proactively.
HRSD Configuration & Administration
Configure and maintain ServiceNow HRSD components including services, cases, workflows, assignment rules, SLAs, notifications, templates, and HR criteria.
Serve as the primary technical point of contact (SME) for the HRSD module, owning its stability, integrity, and continuous improvement .
Manage user roles, HR criteria, and role-based access controls to ensure proper security and data segregation.
Production Support & Incident Management
Provide day-to-day administration and production support including incident triage, break/fix resolution, root cause analysis, and post-release stabilization.
Monitor operational metrics such as case volume, cycle time, and SLA performance; implement configuration-level improvements to drive efficiency.
Maintain system documentation including configuration runbooks, release notes, and known issue logs.
Release & Backlog Management
Execute HRSD configuration changes based on approved designs and priorities, ensuring consistency with platform standards and security guardrails.
Support backlog execution and release activities by refining configuration tasks, validating changes, and coordinating deployments with platform or MSP teams (e.g., in partnership with IT for ITSM).
Participate in ServiceNow upgrade planning and testing to ensure system continuity.
Testing & Quality
Partner with business in unit testing, UAT , regression validation, and go-live readiness.
Develop and maintain test scripts an d cases aligned to HRSD functionality.
Job Requirements:
Required Qualifications
English proficiency at B2 level or higher (written and verbal).
2-4 years of hands-on experience in ServiceNow administration with a focus on HRSD in a production environment.
Proven experience configuring HR services, HR cases, assignment rules, workflows, SLAs, notifications, and HR criteria or role-based access.
Experience with ServiceNow security constructs including ACLs, HR criteria, and data access policies.
Solid understanding of the ServiceNow platform fundamentals: scripting (Business Rules, Script Includes, Client Scripts), Flow Designer, and Update Sets.
Experience supporting run and sustainment activities such as backlog execution, release management, and operational reporting.
Requirements
ServiceNow Certified System Administrator (CSA) and/or HRSD Implementation Specialist certification.
Experience supporting ServiceNow HRSD implementation or major platform enhancement end-to-end.
Familiarity with adjacent HRIS platforms such as Workday, including integration patterns with ServiceNow.
Experience with data visualization tools (Tableau) and data platforms (Snowflake).
Background working in a shared services or global HR service delivery environment.
Exposure to ITSM processes and experience collaborating with IT platform teams.
#LI-JN1
Operating Company:
Ormco
Benefits
Dental insurance
Additional Information
Job Description:
ABOUT ENVISTA HOLDINGS CORPORATION
Envista is a global leader in the dental industry, uniting more than 30 trusted brands-including DEXIS, Kerr, Nobel Biocare, and Ormco-under one mission: partnering with dental professionals to improve patients' lives. With a heritage of category-defining innovation, our brands have shaped modern dentistry: Nobel Biocare introduced the first dental implant, Ormco is a pioneer in both traditional and digital orthodontics, DEXIS has long been at the forefront of 2D, 3D and intraoral imaging, and Kerr has supported clinicians for over 135 years. Our high-performing culture is underpinned by our CIRCLe Values and the Envista Business System. Guided by these, we deliver a comprehensive portfolio of technologies, consumables, and services that empower clinicians to provide confident, efficient care-today and for the future. Learn more at http://envistaco.com .
We are seeking a hands-on ServiceNow HRSD Administrator to serve as the primary technical point of contact for our HR Service Delivery module. This individual will own day-to-day configuration, production support, and sustainment of a live HRSD platform, while also guiding stakeholders on best practices and helping shape the module's ongoing roadmap. This is a practitioner role where configuration, troubleshooting, and technical delivery are central to success.
Envista · San Jose, Costa Rica