Bilingual Registry Agent (EN/FR)

About the role

We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence. Learn more at tradercorporation.com. As part of AutoScout24 group, Europe's largest online car marketplace, we're shaping the future of automotive retail in Canada and beyond. This role will be within our Collateral Management (CMS) team, a national tech solution that boosts lien and registration services, recovery services, and insolvency management solutions for Canadian Lenders. Role: Bilingual Registry Agent (EN/FR) Location: Mississauga ROLE SUMMARY: Bilingual Registry Agent is responsible for processing client requests in various Registries across Canada and USA. All Search and Registration activities will be conducted within the framework of client service level agreements. The sending and receiving of all Provincial Registrations, along with Data Entry of Manual Registrations (where applicable), Weekly Billing and Invoice Generation. The completing and Uploading of EFT Files for payment. CORE ACCOUNTABILITIES / OUTCOMES: Using internal/external applications, monitor queues, and process transactions within service level agreements and benchmarked processing turnaround times. Ensure queues are processed in priority sequence and that all processes and procedures are followed. Accurately process billing of client requests, adhere to client fee schedules and Government disbursements Perform daily tasks and duties adhering to processing standards while maintaining accuracy. Adhere to practices and company compliance. Answer calls promptly and respond to clients in a professional manner. Participate in continuous improvement with focus on service excellence. Provide assistance to co-workers and clients as required, escalating issues, identifying efficiencies. QUALIFICATIONS & EDUCATION: Post-secondary education COMPETENCIES, SKILLS & EXPERIENCE: Strong attention to detail with an accurate typing of 40wpm Strong verbal and written communication skills Ability to multi-task, problem solve, research and follow instructions Demonstrated ability to exercise appropriate analytical and judgment skills required in dealing with moderately complex procedures. Ability to perform under pressure; operational changes, high volume and tight deadlines Knowledge of Provincial Real Property search Knowledge of Provincial Corporate and Bank Act Services Knowledge of relevant Provincial websites Overall experience with MS Office and ability to navigate through website content and various applications Customer Service experience an asset Experience working in a fast-paced, performance-based environment as asset INDEPENDENCE OF ACTION: Identifies opportunities to improve customer experience, services or programs to address customer needs. Displays a positive attitude to change and innovation. Willingly takes on new challenges and demonstrates reliable quality and service excellence. Suggests and supports operational enhancements to support work efficiency. Stays aware of the changing customer needs and expectations and shares customer insights and emerging needs with the organization. Contributes actively to planning processes. Works collaboratively with colleagues and uses effective judgment in balancing customer and company needs. Manages individual tasks while staying aware of the broader team priorities. Takes accountability to delivering on individual objectives and shows a willingness to help colleagues address challenges. Poste : Agent(e) bilingue des registres (anglais/français) Lieu : Mississauga, Ontario SOMMAIRE DU POSTE: L'agent(e) des registres est responsable du traitement des demandes des clients auprès de divers registres au Canada et aux États-Unis. Toutes les activités de recherche et d'enregistrement sont effectuées conformément aux ententes de niveau de service (SLA) conclues avec les clients. Le poste comprend l'envoi et la réception de tous les enregistrements provinciaux, la saisie de données pour les enregistrements manuels (lorsque requis), la facturation hebdomadaire et la génération de factures, ainsi que la préparation et le téléversement de fichiers de TEF (transfert électronique de fonds) pour les paiements. RESPONSABILITÉS PRINCIPALES / RÉSULTATS ATTENDUS Utiliser des applications internes et externes pour surveiller les files de traitement et effectuer les transactions conformément aux ententes de niveau de service et aux délais de traitement établis. Veiller à ce que les files soient traitées selon l'ordre de priorité et que tous les processus et procédures soient respectés. Effectuer avec exactitude la facturation des demandes des clients, en respectant les grilles tarifaires des clients et les débours gouvernementaux. Réaliser les tâches quotidiennes conformément aux normes de traitement tout en maintenant un haut niveau de précision. Respecter les p