Executive Vice President (EVP) , Sales and Customer Experience

About the role

See yourself at Radian? We see you here too. At Radian, we see you. For the person you are and the potential you hold. That's why we've embraced a new way of working that lets our people across the country be themselves, be their best and be their boldest. Because when each of us is truly seen, each of us gives our best - and at Radian, we'll give you our best right back. See Yourself as EVP, Sales and Customer Experience The EVP, Sales and Customer Experience is a key member of Radian's leadership team. The position is responsible for the strategic direction and leadership of our national sales and customer experience teams. The role is accountable for economic value creation within our risk frameworks and industry-leading customer experience objectives. The EVP, Sales and Customer Experience manages key relationships with senior executive stakeholders at major lenders and other key business partners, including Loan Origination System (LOS) and pricing and product engine (PPE) vendors. Beyond traditional sales leadership, this executive is the designated business owner of all customer-facing technology and interactions ensuring that every customer touchpoint, from sales to servicing, delivers a seamless experience. By championing the "voice of the customer" internally, this role partners with Pricing, Risk, and Operations teams to resolve complex issues and influence strategic direction. This role drives customer experience transformation and external market positioning, ensuring the organization remains a trusted, innovative, and essential partner to lenders nationwide. See Your Primary Duties and Responsibilities Define and execute the enterprise‑wide customer and growth strategy, aligned with corporate strategy, risk appetite, and long‑term economic value creation. Serve as a key architect of business strategy, contributing directly to corporate planning, investment decisions, and transformation initiatives. Build and maintain trusting relationships with executive leaders across our base of key customers, engaging them routinely to assess business trends, insights, competitor activities, and exposures Communicate market intelligence, including competitor activities and organizational exposures, to management. Provide executive leadership over the national Sales and Customer Experience organizations, ensuring alignment to strategy, consistency of execution, and a differentiated customer experience. Lead large‑scale customer experience and sales transformation efforts, including technology enablement, workflow modernization, and data‑driven decision‑making. Champion automation, digitization, and scalable operating models that improve efficiency, reduce friction, and enhance customer outcomes. Identify and pursue new business opportunities across the business, supporting transactions throughout the sales cycle. Oversee annual budgets and business plans, and partner with HR and other departments on sales compensation, event planning, training, and marketing initiatives. Ensure the Sales team maintains and develops skills and competencies for professional growth while also leaning into new technology to continue to advance the Sales organization. Support strategic business initiatives to drive operational efficiency, promote automation, and eliminate manual tasks and errors. Maintain open communication and collaborate with leadership to prioritize and deliver customer-focused initiatives and drive revenue opportunities. Perform other duties as assigned or apparent. See the Job Specifications Education and Prior Work-Related Experience : Degree Requirement: Bachelor's Degree or Equivalent Experience Work Experience: 15 years of prior work-related experience Additional Qualifications: 15+ years proven success leading enterprise growth strategies with P&L responsibility. Strong leadership and management skills with the ability to coach and develop team members. Deep understanding of pricing, commercial terms, risk, and capital considerations. Demonstrated ability to generate innovative approaches and new or improved solutions to business challenges. Ability to foster strong working relationships with the Senior Management team. Strong analytic and time-management capabilities; ability to meet deadlines with attention to detail, while managing multiple tasks simultaneously in a fast-paced environment. Experience leading strategic and complex initiatives, including those of a cross-functional / collaborative nature, and influencing senior level management and key stakeholders. Other Qualifications: Strong problem-solving skills with an aptitude for numbers, math, and meeting budget objectives. Exceptional strategic thinking, executive presence, and decision‑making capabilities. Outstanding communication skills, with the ability to represent the Company externally at the highest levels. See Why You Should Work With Us Competitive Compensation : anticipated base salary from $300,000 to $

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