Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
Our Culture of Impact
Benefits
Vision insurance
Additional Information
Business Integration Consultant - Process Analyst
The Business Integration Consultant - Process Analyst supports the establishment of new business processes, and integrates the application of new processes with existing business processes. This job assesses business requirements, completes research and analysis to determine solutions and makes recommendations for enhancements. While working under general supervision, this job identifies strengths and weaknesses of existing internal processes, methods and tools.
Key Responsibilities and Duties Assists with process design and improvement methodologies to identify, analyze and improve business processes and service quality.
Analyzes business intelligence data on call center customer service quality to inform business decisions.
Maintains documentation to support analysis and recommended improvements including business requirements, functional specifications and process maps.
Supports the development of integration training materials and activities for new processes and procedures.
Plans for process integration opportunities that support business objectives while also creating process changes by integrating new processes into existing ones and communicating these changes to affected areas.
Monitors the post-implementation project reviews in order to assess the effectiveness of changes in the process.
Educational Requirements University (Degree) Preferred
Work Experience No Experience Required
Physical Requirements Physical Requirements: Sedentary Work
Career Level
5IC
Summary: The UAT Analyst is responsible for validating that software applications, systems, and technology solutions meet business requirements and function as intended before deployment to production. This role serves as a critical bridge between business stakeholders and technical teams, ensuring that end-user needs are accurately reflected in the final product within Wealth Management.
Tiaa · Mumbai, India