Education: High school diploma or an equivalent mix of education and experience is required.
Experience : Previous sales or collection experience is preferred.
Knowledge, Skills, and Abilities:
Strong interpersonal communication, strategic and creative thinking abilities
.- Assumes responsibility for achieving results
Serves as a resource to members, prospective members, and employees.
Demonstrates effective time management.
Strong working knowledge of relevant software including Microsoft Office, Word and Excel.
While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit. An employee must frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds to perform essential position functions.
Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Benefits
Vision insurance
Additional Information
Position Title: Loan Resolution Counselor 1
Reporting Manager Title: Loan Resolution Manager
Essential Duties and Responsibilities:
1. Uses diverse forms of communication to make contact with the member, such as phone, email, automated dialing system and door knocker.
2. Determine the member's willingness and ability to pay and where applicable, sets up an effective loan repayment schedule. Educates and counsels members regarding loan delinquencies and inquiries.
3. Takes payment by phone or account transfers.
4. Consults with Loan Resolutions managers regarding escalated phone calls, difficult or special cases, upset members, and all other complex inquiries.
5. Traces delinquent members to new addresses by inquiring through credit bureaus, or through the researching of third party skip trace vendors
6. Field incoming calls from various departments to assist and provide answers regarding the member's accounts and status.
7. Place holds on debit and credit cards when accounts reach specified days delinquent.
8. Flagging accounts with alerts on the Core System within a predetermined time frame.
9. Maintains individual and department monthly goals and metrics set by management.
Tdecu · Post Oak Corporate Office