Population Health Program Coordinator

About the role

Assists a multidisciplinary team with providing service to at-risk patients. Ensures seamless network integration and daily network operation success. Attends to operational and clinical needs as well as data, quality, and educational needs. Integrates all-new network practices to the program and collaborates with other professional disciplines to ensure effective and efficient patient care delivery. Utilizes knowledge of patient's age and cultural diversity into the provision of patient care. Job Duties Functions as a lead team member to support goals and objectives and facilitates new hire orientation and onboarding. Generates reports using data from EMR, program, and hospital databases and assists with quality and process improvement initiatives. Leads the team in the development, implementation, and use of protocols that ensure team effectiveness in improving patient care quality, service, and resource allocation. Ensures accurate data entry and process flow into the EMR and other databases. Arranges orientation speakers, room assignments, and orientation schedule for new team members. Compiles reports on referrals and provides budget input for clinical needs. Assesses and implements the clinical needs of the practice and provides input to performance appraisals. Triages phone calls from network to ensure staff and patient needs are met. Manages and facilitates effective patient transitions across the continuum with ongoing quality improvement monitoring. Minimum Qualifications Bachelor's Degree Healthcare or 5 years' experience in a healthcare setting will be considered as equivalent to Bachelor's degree. 3 years Office coordinator or project coordinator and/or manager. Ability to multi-task and handle interruption with ease. Demonstrates a functional knowledge of insurance, managed care plans, and medical authorizations. Excellent computer skills and knowledge of EMR clinical systems and data collection. Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require. Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities. https://youtu.be/GD67a9hIXUY Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes. Work Shift: Day Shift Address: 1200 S Cedar Crest Blvd Primary Location: REMOTE IN PENNSYLVANIA Position Type: Remote Union: Not Applicable Work Schedule: M-F 8-4:30 Department: 1004-13010 COH-Payor Based Care Coordination