As a Technical Consultant, you'll be responsible for the technical design, solution development, and post-implementation consulting and administration of solutions and programs on the Forsta platforms.
As a member of a program team, you'll be working as a technical and development lead. You'll provide detailed technical design and specification of solutions.
You'll also be responsible for Post-implementation activities that include on-going technical expertise and support of accounts; building relationships with client business and technical users; conducting platform training sessions; management, consulting and administration of solutions for clients who have contracted with Forsta for deployment and administration services; and working with other Technical Delivery team and occasionally third party offshore and onshore partners.
This role is offered as a 12‑month fixed-term opportunity, with the possibility of extension.
Responsibilities
Act as the technical point of contact with the customer and other Forsta project team members.
Assess client technical requirements and provide viable solutions.
Development of technical specifications.
Lead the development and deployment process working with the program management team.
Adhere to the Forsta and customer's processes in place for project governance and delivery.
Work with clients to integrate Forsta technologies into their business applications.
Manage QA.
Assist with client UAT.
Providing solutions administration and overall on-going technical services as required for the client solution (Post Implementation Consulting): Build a relationship with client management and team members.
Assists with managing services project budget.
Working with team members, on multiple accounts, manage all aspects of the on-going post implementation solution services.
Work with the Pre-Sales team and Solution Architects for development and delivery of technical presentations in-person or online.
Team Role and Management Structure :
For project development activities reports to the assigned Program/Project Manager.
Member of the Technical Delivery team reporting to Director or Senior Director, Technical Success.
What you Bring to the Team:
Education/Experience:
Bachelor's degree in Computer Science or related discipline; relevant experience may substitute for the degree requirement on a year for year basis
At least 2 years of experience in a similar role
Technical Skills:
Working knowled
Benefits
Health insurance
Additional Information
Company Description
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.
Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
Better together: We check our egos at the door. We work together, so we win together.
Pressganey · Sofia, Bulgaria