Minimum 7 to 10 years' experience in process execution and operational role, highly preferable experience in Banking or Financial Service industry.
At least 4-6 years of experience in Leadership role.
Excellent verbal and written communication in both English and Vietnamese.
Leadership experience to inspire, engage and lead a team to deliver high performance for the business and ongoing career development.
People Leadership experience & coaching experience, preferably in a operations environment.
Demonstrated experience in operations, quality management, process improvement, project management or related function will be highly regarded.
Operations knowledge in markets/payments including retail exposure.
Workforce Management Skills.
Strong interpersonal and communication skills with the ability to effectively engage and influence at all levels.
THE BENEFITS AND PERKS
We appreciate and reward our colleagues who do great work every day - from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits .
Generous compensation and benefit package
Attractive salary
20-day paid annual leave and 7-day paid sick leave
13th month salary and Annual Performance Bonus
Premium healthcare for yourself and family members
Monthly allowance for team activities
Premium welcome kit and occasional gifts of appreciation
Extra benefits on your work anniversary
Exciting career and development opportunities
Large scale products with modern technologies in banking domain
Clear roadmap for career advancement in both technical and leadership pathways
Access to digital learning platform such as Udemy
Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
Sponsored English course with native teachers
Opportunity for training in Australia
Professional and engaging working environment
Hybrid working model and excellent work-life balance
State-of-the-art & modern Agile office
Food and beverages in the office pantry
Employee Assistance Program to improve your physical and mental health
Annual team activities and company events
A solid and talented team behind you - great people who love what they do
A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE
We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process .
If this excites you, let's have a chat over a cup of coffee!
It's more than just a career at NAB!
We beli
Benefits
Health insuranceVision insuranceFlexible schedulePerformance bonus
Additional Information
Job Posting End Date:
Worker Type:
Maximum Term/Fixed Term (Fixed Term)
JOB PURPOSE
The Lead is responsible for the safe & efficient delivery of several time critical processes relating to value transfer.
This will include supporting the team via people leadership & overseeing workflow to ensure its dealt with efficiently & accurately in accordance with policies and procedures to ensure cost effective and best practice service.
Work closely with stakeholders to deliver business goals by providing direction, leadership, and coaching to the team .
JOB RESPONSIBITIES
Lead teams to oversee and deliver daily workload ensuring transactions are completed in accordance with customer service level agreements and external timeframes.
Key point of contact for escalation, support/direction, service/performance analysis, problem resolution, appraisal, coaching, mentoring, provision of information, support and facilitation of ideas.
Work with teams to oversee and ensure all client instructions are processed in accordance with preferences and that exceptions are escalated in accordance with established policies and procedures.
Liaise with partners and team, and Manager/GM where required, to resolve and rectify service delivery issues.
Ensure team is correctly resourced through utilisation of capacity management frameworks.
Demonstrate processional and ethical behaviour in all actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures.
Monitor individual & team performance, team engagement, providing performance feedbacks including recognition and performance improvement plans.
Nab · 29 Lieu Giai Street, Ngoc Ha Ward