Field customer inquiries concerning equipment repairs, encompassing tire, brake, and general maintenance needs, among others.
Coordinate all repair operations within the assigned region, ensuring seamless customer support.
Deliver exceptional customer service by facilitating communication between various stakeholders, including customers, sales, parts, and logistics teams, as well as mobile mechanics, tow companies, and OEM dealerships.
Maintain accurate records of repair progress using our Field Service App and provide daily updates on open tickets.
Ensure timely communication of updates to internal and external customers as required.
Effectively manage repair and towing services, leveraging national accounts and pricing structures to minimize customer downtime.
Exercise prudent financial judgment when approving repairs, seeking out-of-warranty assistance from OEM representatives when necessary.
Collaborate with OEM representatives to address parts delays and escalate common OEM issues to your manager and appropriate OEM contacts.
Complete monthly credit card reporting and promptly notify your manager of any quality concerns.
Report directly to the Fleet Service Supervisor.
Other duties may be assigned.
Requirements
4 years of experience of demonstrated expertise in advanced automotive knowledge or customer service skills.
Proficiency in working efficiently in fast-paced environments.
The capability to effectively manage stressful situations.
Strong prioritization skills to handle urgent matters promptly.
Proficient in utilizing the Microsoft Office suite.
Availability to handle occasional calls outside of regular business hours and on weekends, as necessary.
Responsible handling of company credit card transactions.
Familiarity with hydraulic/PTO systems .
Familiarity with Crane systems .
Vast understanding of tires and appropriate applications.
Employee Benefits
At Premier Truck Rental (PTR), we invest in our people by offering competitive benefits, wellness programs, and growth opportunities designed to support you both professionally and personally.
Wellness & Fitness
Take advantage of our on-site CrossFit-style gym, featuring a full-time personal trainer dedicated to helping you reach your fitness goals. Whether you're interested in group classes, virtual personal training, personalized workout plans, or nutrition coaching, we've got you covered.
Exclusive Employee Perks
Enjoy a variety of additional benefits designed to make life a little easier and more enjoyable:
PTR Swag & Uniform/Boot Allowance
On-site Micro-Markets stocked with snacks and essentials
Discounts on phone plans, supplier vehicles, mobile detailing, tools, and equipment
At PTR, we believe in rewarding success. Certain roles offer commission structures, bonuses, or profit-sharing opportunities based on performance. Incentive eligibility varies by position, so be sure to ask your recruiter about the compensation opportunities available for your role.
Comprehensive Benefits - Starting Day One
✔ Premium healthcare coverage (medical, dental, vision, mental health & virtual healthcare) ✔ 401(k) matching and long-term financial planning support ✔ Paid time off so you can recharge ✔ Life, accidental death, and disability coverage ✔ Ongoing learning and development opportunities
Training, Growth & Recognition
We partner with the Predictive Index behavioral
Benefits
This position offers a competitive compensation package, benchmarked to regional market standards. It consists of a base salary plus the opportunity for quarterly profit sharing after one year of employmentHealth insuranceDental insuranceVision insurance401(k)Paid time offEquity / stock optionsPerformance bonus
Additional Information
Are you in search of a company that resonates with your proactive spirit and entrepreneurial mindset? Your search ends here with Premier Truck Rental !
Company Overview
At Premier Truck Rental (PTR), we provide customized commercial fleet rentals nationwide, helping businesses get the right trucks and equipment to get the job done. Headquartered in Fort Wayne, Indiana, PTR is a family-owned company built on a foundation of integrity, innovation, and exceptional service. We serve a wide range of industries-including construction, utilities, and infrastructure-by delivering high-quality, ready-to-work trucks and trailers tailored to each customer's needs. At PTR, we don't just rent trucks-we partner with our customers to drive efficiency and success on every job site.
The Fleet Service Coordinator holds a crucial position in maintaining the operational efficiency of our equipment. Tasked with supporting a national fleet, our team swiftly addresses repair requirements to minimize downtime for our customers. From tire replacements to engine upgrades, our Field Service team expertly handles all aspects of maintenance.
LOCATION
Onsite
HOURS OF OPERATION
8:00 AM to 5:00 PM CST + On call hours
Premier Truck Rental · Fort Worth, TX