Own global field readiness and productivity outcomes across Sales, Solutions Consulting, Customer Success, and frontline GTM leaders.
Translate the VP of GTM Enablement's strategy into clear priorities, roadmaps, and execution plans.
Serve as a regional owner with global influence, partnering with global GTM leadership to co design scalable, reusable readiness programs.
Onboarding & Time to Productivity
Own the global onboarding experience for GTM roles, including program design, governance, and evolution.
Define role based onboarding journeys that balance self - serve learning, live enablement, practice, certification, and manager led coaching.
Measure and optimize onboarding effectiveness through time to productivity and early performance indicators.
Ongoing Development & Mastery Programs
Design and deliver Level 200 - 400 enablement programs aligned to Sprinklr's core GTM motions .
Ensure programs are outcome led, skill based, and designed for real-world execution, not passive consumption.
Drive sustained behavior change through practice, reinforcement, and manager accountability.
Leader Enablement & Coaching Excellence
Design and directly deliver enablement programs for frontline GTM leaders, in partnership with L&D leadership.
Equip managers with coaching frameworks, operating cadences, and practical tools to reinforce readiness in the flow of work.
Drive consistent manager adoption and accountability for onboarding, skill development, and execution excellence.
AI Powered Enablement & Gong Proficiency
Actively use AI to design, scale, monitor, and optimize readiness and productivity programs (e.g., content generation, signal analysis, program iteration).
Operate as a hands-on Gong practitioner:
Configure and analyze dashboards and insights
Translate call and deal signals into enablement priorities
Enable managers to use Gong for coaching and execution improvement
Leverage AI and Gong insights to connect readiness programs to field behavior and business outcomes.
Standards, Governance & Executive Insights
Define and uphold readiness standards, certification criteria, and enablement design principles.
Reduce ad hoc enablement by building scalable, repeatable program models.
Deliver executive ready insights on readiness impact, risks, and optimization opportunities across the globe.
Qualifications & Experience
Required
8 - 10+ years of experience in GTM / Sales / Field Enablement within B2B SaaS companies
Proven experience owning onboarding, ongoing development, and leader enablement programs
Hands on experience using AI tools to design, execute, and monitor enablement programs
Gong proficiency , including dashboard configuration, insight analysis, and coaching enablement
Deep understanding of B2B GTM motions and how leaders influence field behavior
Experience operating successfully as a senior IC with high autonomy and executive exposure
Preferred
Prior experience in Sales, Customer Success, Solutions Consulting, or
Additional Information
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
Role Overview:
The Global Field Readiness & Productivity Lead is the owner of GTM field readiness and productivity outcomes for Sprinklr's global organization. This role is responsible for the end-to-end design, development, delivery, and continuous optimization of GTM enablement programs that accelerate ramp, improve execution quality, and drive sustained productivity across customer facing teams and their leaders.
This role spans new hire onboarding, ongoing role based development, mastery programs, and leader enablement, with a strong emphasis on manager led reinforcement and behavior change. Success is defined not by activity or attendance, but by measurable field impact.
Reporting to the Sr Director , GTM Enablement , the Field Readiness & Productivity Lead operates as an owner translating GTM strategy into executable programs, leveraging AI and field signals (including Gong) to identify gaps, and continuously improve readiness and productivity outcomes. T his role also serves as a codesigner and standard bearer for global readiness programs.
Sprinklr · US