At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.
About this position:
LMCU is currently looking for Call Center Specialists to join our team. You'll be supported by our Call Center Managers, Team Leaders and Trainers to use your skills to assist members and potential members with their telephone requests. This is an exciting opportunity to positively impact our members and be a part of an organization with an unmatched culture.
Responsibilities
Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations.
Identifies opportunities to cross sell products and services based on member needs. Articulate the features and benefits of products to callers.
Collaborate with other departments to resolve member issues when necessary.
Prevents fraud by correctly identifying members using call identification procedures. Report any suspicious activities or potential security breaches to the appropriate personnel.
Identify and report any data discrepancies regarding member account information to management.
Actively participate in employee-led coaching sessions with supervisors, while taking ownership of personal coaching goals.
Performs other related duties as assigned.
Your New Environment:
You'll Like This Position If You Are...
What you'll get:
All Employees: weekly pay and retirement savings options.
Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
To see a full list of our benefit offerings, check out this helpful guide !
Have additional questions about the role? Email the Talent Acquisition Team at: Careers@lmcu.org .
If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to P.O. Box 2848, Grand Rapids, MI 49501-2848.
LMCU is an Equal Opportunity Employer
Benefits
Health insuranceDental insuranceVision insuranceParental leave
Additional Information
General Information
Primary Location: 5537 Glenwood
Employee Status: Full-Time
Workplace Type: Fully On-Site
Available Shift: 11:30 AM - 7:30 PM
Lmcu · Grand Rapids, MI