Discover all about Red Hat and how we support our customers in addressing their technical, developmental, and strategic business challenges with our comprehensive portfolio and services
Develop technical skills in the Red Hat portfolio that span Cloud, Automation, Containerisation and AI solutions by completing training programs and attaining industry recognized certifications
Assist experienced members as they deliver strategic technical and architectural guidance to key customers
Support the Sales organizations' goals to deliver customer business value, building enterprise IT solutions based on Red Hat platforms that create a trusted, consistent, and comprehensive foundation for any enterprise.
As a Junior Technical Account Manager , you will also:
Respond to customer inquiries and requests, following established procedures
Document customer interactions and track issue resolution progress in designated systems
Escalate complex technical issues to senior team members for guidance and resolution
Participate in internal training programs to develop product knowledge and technical skills
Perform customer onboarding and account maintenance tasks
Proactively identify known solutions for common technical challenges
Contribute to the creation and maintenance of knowledge base articles and documentation
Requirements
Passion for open source technology, desire to build a career within the Tech industry
Strong technical skills in computer science, IT, AI, or related fields, gained through university programs, upskilling boot camps, certificate programs
Demonstrated experience applying technical troubleshooting, documentation, analytical, and problem-solving skills in an enterprise IT-related projects
Understand fundamental concepts of network communication and configuration
Demonstrated customer service skills and desire to be customer-focused
Effective communication (written and verbal), active listening and presentation skills
Ability to work independently and collaboratively with internal teams and external customers
Knowledge of infrastructure systems, particularly Linux and containers
Security clearance required for customers project requirements
Willingness to travel regularly to customer sites for project work and to local Red Hat office
Why Red Hat?
Unparalleled Onboarding and Development: Set yourself up for long-term success through our structured 12-month program, which provides you with dedicated mentorship, hands-on labs, certifications, and exposure to a wide range of technologies.
Open Culture: Work in a collaborative environment where your ideas are valued and respected.
Career Growth: Take advantage of opportunities for continuous learning and career advancement within a global leader.
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About Red Hat
Benefits
Remote work options
Additional Information
At Red Hat, we are open. Learn more about how our commitment to open source principles drives us to create better technology in community with others. We are the world's leading provider of enterprise open source solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Our technical field associates are at the forefront of this mission, working directly with customers and ecosystem partners to understand their challenges and demonstrate how Red Hat technologies can transform their businesses.
Job Summary
The Junior Technical Account Manager is focused on building foundational knowledge of Red Hat's products and support processes. This role contributes to customer satisfaction by ensuring timely resolution of basic technical challenges in customer environments. The JTAM follows detailed instructions and standardized procedures, applies basic troubleshooting, customer interaction skills, and focuses on technical issues. This role develops judgment in prioritizing customer issues and contributes to a positive team environment through knowledge sharing and technical account management support .
Red Hat · Singapore