Team Lead, Email Deliverability

Responsibilities

• Provide advanced deliverability support to our customers and our internal teams.
• Carry and service a small portfolio of assigned customers with a paid Deliverability Services Consulting entitlement;
• Oversee, nurture, and grow a small team of regionally-based deliverability consultants through day-to-day interactions and long-term career development
• Interface directly with prospects and customers, leveraging email deliverability expertise and leadership skills to help build strong relationships and foster trust
• Function as an escalation point for the regional team to support customers through deliverability issues, as well as increase customer value and retention
• Aid in long-term, strategic deliverability planning for high-touch, high-visibility brands that send from the Braze email infrastructure
• Partner with cross-functional teams, like Customer Success, Technical Support, Sales, and Growth, to develop and iterate on strategies that improve Braze teams and our customer experience
• Ideate on and lead strategic projects that help to mature process, product, thought leadership, or customer education

Requirements

• Experience coaching or mentoring email deliverability consultants to influence great team culture, high employee satisfaction, long-term employee retention, and excellent team performance
• Very strong understanding of the email deliverability space, including technical concepts and best practice deliverability strategies
• A well-demonstrated, consultative approach to deliverability issue analysis, root cause identification, and high client satisfaction throughout issue support
• High familiarity in coordinating with mailbox providers, blocklist operators, and filtering companies to understand the evolving email landscape and navigate challenging deliverability outcomes
• Proven experience in identifying and implementing process optimization and transformation in order to increase process efficiency, reduce time-to-market & support scalability
• Excellent communication skills, able to work with, influence, and align with multiple stakeholders
• A strong mindset of problem-solving with multiple operational tools
• #LI-Hybrid

Benefits

Additional Information

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. Braze helps customers to create memorable experiences between consumers and the brands they love. Email is a core channel for our customers. To ensure email communications have the best opportunity to reach their intended recipients, we have an amazing team of email deliverability experts who help to educate on industry concepts, analyze deliverability indicators, advise on email best practices, and support customers through deliverability issues. We are looking for a technically-versed email deliverability subject-matter expert with experience nurturing and supporting expert deliverability consultants to join our team. As Team Lead, Email Deliverability, you will lead a regional team of customer-facing deliverability experts and own a book of business. With your customers and alongside your team, you will promote best practices and generate recommendations to improve clients' email programs to maximize their impact through Braze.

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