Lead Business Process Consultant

External

Cdk · Chicago, IL

Full-timeOn-site2d ago

ComplianceLeadershipRisk Management

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About the role

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com At CDK Global , we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious , Own It, Be Open , Create Possibilities Job Summary The Lead Business Process Consultant is a senior individual contributor and program-level leader responsible for ensuring the overall success, health, and growth of a portfolio of consulting clients and consultants. This role focuses on: Portfolio performance, risk management, and client outcomes, Coaching and enabling consultants Driving consistency, quality, and scalability of delivery, Acting as a bridge between Consulting, Sales, Product, Implementation, and Customer Success. The Lead Consultant does not replace the delivery role of the Business or Senior Consultant but amplifies it by providing structure, foresight, governance, and escalation support across the consulting ecosystem.

Responsibilities

Portfolio Leadership & Risk Management

Assess portfolio health and proactively identify delivery, adoption, financial, or relationship risks.

Develop and execute risk mitigation strategies to ensure continued client success and retention.

Serve as escalation point for complex or at-risk engagements.

Own client success outcomes across assigned portfolio segments.

Strategic Enablement & Growth

Partner with Sales, Marketing, and Consulting leadership to identify expansion, renewal, and prospecting opportunities.

Translate trends, analytics, and field feedback into scalable solutions, plays, and program improvements.

Demonstrate and articulate ROI delivered to clients and CDK.

Delivery Quality & Governance

Ensure consulting engagements are delivered in line with contracted scope, cadence, and standards.

Drive consistency in methodology, reporting, and execution across consultants.

Actively participate as a stakeholder in scheduling, reporting, accountability, and results frameworks.

Consultant Development & Enablement

Mentor, coach, and train consultants on best practices, risk mitigation, client communication, and delivery excellence.

Support onboarding and transition of new consultants onto the team.

Identify capability gaps and coordinate training and enablement.

Cross-Functional Orchestration

Collaborate with Implementation, Product, Support, and Success teams to ensure seamless client experience.

Act as a central point of coordination across CDK functions to resolve systemic client issues.

Operational Ownership

Operate with minimal supervision and high autonomy.

Take ownership for client and internal issues, overseeing resolution end-to-end.

Maintain strong operational discipline and follow-through.

Required Qualifications

Minimum 7 years experience in retail automotive operations, including at least 5 years of experience as Controller.

Minimum 3 years experience as a Business Process Consultant or equivalent consulting role.

Demonstrated success delivering measurable operational and financial improvements.

Strong facilitation, analytical, coaching, and executive communication skills.

Ability to influence at all organizational levels.

Strong understanding of dealership KPIs, financial drivers, and operational controls.

Willingness to travel up to 70% (or per current delivery model).

Complete Virtual Accounting Services as needed.

Excellent written and verbal communication skills.

Excellent interpersonal skills.

Proficiency with MS Office products.

Ability to work independently in a fast-paced environment.

Ability to transition to working remotely with clients.

Lead Business Process Consultant

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