Manage end‑to‑end order fulfilment across Wholesale and Digital channels
Work closely X-functionally to align "bottoms-up" shipping goals with "top-down" shipping expectations and support financial objectives set by the business.
. Provide timely resolutions to issues and customer requests to ensure orders are shipped at the right time and place.
Timely execution of returns and claims request, ensuring account credit status is accurate.
Ensure quality, on time relevant information is in place to ensure transparency and visibility for internal partners.
Lead daily operations, ensuring orderbook fulfilment and operational standards are consistently executed and use data insights to drive decisions and process improvements.
Additional Information
WHO YOU'LL WORK WITH
The India Marketplace Supply Chain Business Analyst is part of the Marketplace Supply Chain team in Southeast Asia & India. The role interfaces internally at local and territory level with MPU (Sales), Finance, Planning Logistics, Marketing and occasionally Legal & Compliance teams.
There may also be engagement at regional level with APLA (Asia Pacific Latin-America) management and teammates. Externally the role is customer facing, working with the Nike Managed Partner (Multi-brand) businesses on the order book and supply chain management of Nike Footwear, Apparel & Equipment.
WHO WE ARE LOOKING FOR
We are looking for professionals with minimum 4 to 5 years of experience in end‑to‑end order management. Ability to work independently and thrive in ambiguous environments, this role requires an action‑oriented mindset, the ability to challenge the status quo, and focus on driving process improvements through analytical problem‑solving and effective stakeholder collaboration. Able to accomplish multiple tasks in a fast-paced environment.
Customer‑facing experience with retail and supply chain knowledge
Effective written and verbal communication, including strong presentation skills.
Proven ability to collaborate across functions and manage stakeholders
Proficiency in SAP and Excel and strong data analysis skills (Excel) with the ability to interpret information for sound decision making.
Strong time management, prioritization, and critical‑thinking skills
Wholesale & digital order fulfilment, Omni-channel & Retail acumen
Experience with Win shuttle and Cognos is an advantage
Nike · Karnataka, India