Bilingual Financial Customer Service Representative (Phoenix)

External

Empower · Phoenix, Azerbaijan

Full-timeRemoteToday

Phoenix

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Responsibilities

Provide excellent service within our call center for our customers' retirement savings accounts
Educate and empower our customers without having to make cold calls or sales
Communicate critical plan updates and changes
Process contribution changes, loans, and withdrawals
Process general account changes upon direction from the customer

Requirements

Availability to work a 40-hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday

Associates degree or higher AND at least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking) OR two or more years of customer service experience

Fluency in both English and Spanish

Capability to work overtime as required based on business need

What will set you apart:

Financial Services or call center experience

A passion for providing quality customer service

Desire to engage with customers over the phone

Capability to adapt communication style while servicing our diverse customer base

Attention to detail and ability to learn and apply financial industry policies, processes, and procedures

Required Minimum Internet Specifications:

To ensure you are set up for success, you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to attend training and work without interruption. Other necessary computer equipment, headset and training materials will be provided.

Minimum service level of 50Mbps download and 10Mbps upload to ensure the best voice quality

Associates are required to connect their computers directly to a modem or router using an Ethernet cable to ensure consistent voice quality.

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Overtime may be required based on business need.

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

Medical, dental, vision and life insurance

Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup

Tuition reimbursement up to $5,250/year

Business-casual environment that includes the option to wear jeans

Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year

Paid volunteer time - 16 hours per calendar year

Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)

Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

$37,800.00 - $51,975.00

Bilingual Financial Customer Service Representative (Phoenix)

Responsibilities

Requirements

Benefits

Additional Information

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Company Intel

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