Customer Care Manager FOOD

About the role

This is a Customer Care Manager job, not only people management but also handling own responsible countries in terms of operation. Lead, motivate, develop Customer Care Specialist team and are responsible for target setting and team performance improvement and evaluation. Co-operate with service sales managers, field service engineers and manufacturing sites on quote and delivery. Handle for spare part process, Modernization order and FS offer process. Interface for customers for spare part inquiries. Follow up open quotes, inquiries and payment. Process customer inquiries, quotes, and orders from entry to the dispatch of the delivery in SAP. Coverage of all spare part processes with customers including returns, repairs, credit, and debit notes. Support the parts identification with technical teams. Work with the purchasing team and factory to determine prices and delivery time. Handling customer complaints to ensure that concerns are resolved to the customer's satisfaction. Monitor the status and control schedule internally and externally to meet timeline. Maintaining correct master data. Document and leverage important customer information across departments. Minimum of 3-5 years' experience in customer service (spare parts sales) in a regional role and in managing team. Good experience with ERP systems (SAP is preferred) and MS Office Very good English, both spoken and written. Knowledge of other languages is an advantage Excellent in Thai communication Detail-oriented and excellent problem-solving skills Strong customers orientation Strong communication skills and able to handle multiple tasks using organizational skills Proven ability to work independently on your own initiatives as well as in a team environment Good team player with ability to support colleagues Minimum of 3-5 years' experience in customer service (spare parts sales) in a regional role and in managing team. Good experience with ERP systems (SAP is preferred) and MS Office Very good English, both spoken and written. Knowledge of other languages is an advantage Excellent in Thai communication Detail-oriented and excellent problem-solving skills Strong customers orientation Strong communication skills and able to handle multiple tasks using organizational skills Proven ability to work independently on your own initiatives as well as in a team environment Good team player with ability to support colleagues

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Company Intel

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