Senior Marketing Manager, Content Operations

External

Morningstar · Chicago

Full-timeHybridToday

Agile

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About the role

We are seeking a Senior Marketing Manager, Content Operations to build and lead a new operational foundation for global content production. This role will design modern systems, workflows, governance frameworks, and operational models that enable scale and quality across marketing content. The ideal candidate is AI‑fluent -bringing emerging best practices, practical experimentation, and a strategic mindset about how artificial intelligence can transform content workflows, enhance quality, speed up production, and unlock operational efficiencies. You will help evolve our capabilities from foundational to mature, championing AI‑enabled processes while ensuring responsible, brand‑aligned, and compliant usage. This role is perfect for a process‑oriented builder who thrives in a dynamic environment, understands the entire digital content lifecycle, and can introduce structure, innovation, and operational excellence to a global organization.

Responsibilities

Requirements

5-10+ years of experience in content or marketing operations, content strategy, digital transformation, business process management, or related fields.

Demonstrated experience designing or scaling content operations within a global or complex organization.

Proven fluency with AI‑enabled content workflows, including experience evaluating, piloting, or operationalizing AI tools that improve content quality, efficiency, or governance.

Solid understanding of the digital content lifecycle, CMS platforms, workflow management systems, and editorial processes.

Experience building governance frameworks, metadata structures, and taxonomy systems.

Excellent project‑management and organizational skills, with the ability to manage multiple priorities and stakeholders.

Strong communication and influencing skills; adept at driving alignment and change across cross‑functional teams.

Data‑driven mindset; comfortable translating insights into operational recommendations and workflow improvements.

Prior experience in B2B marketing, financial services, or research‑driven environments is a plus.

Certifications in Agile or Project Management also a plus.

Ability to work onsite 4+ days/week Chicago or NYC.

Base Salary Compensation Range (NYC)

$94,556.00 - 160,733.00 USD Annual

Incentive Target Percentage

12.5% Annual

Compensation and Benefits

At Morningstar we believe people are at their best when they are at their healthiest. That's why we champion your wellness through a wide range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide:

Financial Health

100% 401k match up to 6% of salary

Stock Ownership Potential

Company provided life insurance - 1x salary + commission

Physical Health

Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages

Additional medical Wellness Incentives - up to $300-$600 annual

Company-provided long- and short-term disability insurance

Emotional Health

Trust-Based Time Off

6-week Paid

Senior Marketing Manager, Content Operations

About the role

Responsibilities

Requirements

Benefits

Additional Information

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Company Intel

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