Oversee and carry out various order management tasks, such as tracking shipments, managing exceptions, conducting inventory reconciliation, forecasting and replenishing stock, handling invoicing, and ensuring the reconciliation of claims, credits, and pricing
Resolve problems with service failures and orders that do not flow through the automated system properly leveraging technology and process improvement s to remove roadblocks
Build relationships with customers by providing excellent customer service, professional communication, and prompt responses to inquiries
Maintain item-level data in company systems, e.g., pack sizes, pricing, and commodity descriptions
C onvey complex and dynamic information to team members, customers, suppliers, and supplier's partners
Execute and leverage reporting to enhance the customer experience, improve process and to distribute operational information to the team
Perform to tactical and operational KPI targets
Required Qualifications:
Minimum 1 year of customer service or account coordination-related experience
Proficient in Microsoft Excel; able to navigate multiple systems
Available to work flexible schedule including some weekends and holidays
High school diploma or equivalent
Requirements
Bachelor's degree a plus!
Supply chain knowledge
Demonstrated commitment to excellent customer service
Strong written and verbal communication skills
Strong attention to detail
Team-oriented; able to work collaboratively in fast-paced environment
Ability to work independently
Ability to think creatively, strategically and navigate through the gray to resolve issues in a timely manner
Process-oriented; able to identify gaps and opportunities for improvement
Experience with Excel Macros and the ability to identify breakdowns within Macros is a plus!
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$21.76 - $45.96
Equal Opportunity
EOE\Disabled\Veteran
Benefits
Your Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:Three medical plans which includePrescription drug coverageEnhanced Fertility benefitsFlexible Spending AccountsHealth Savings Account (including employer contribution)Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term DisabilityPaid observed holidays2 paid floating holidays for U.S. hourly employeesFlexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and CanadaPaid parental leavePaid time off to volunteer in your communitHealth insuranceDental insuranceVision insurancePaid time offFlexible scheduleEquity / stock optionsParental leave
Additional Information
C.H. Robinson is looking for an Order Management Analyst . In this role you will be responsible for ensuring flawless execution of the order process from point of order placement. This high-volume position requires the combination of your analytical skills and commitment to customer experience as you identify and remove roadblocks that may occur throughout the automated order processes from placement to payment. You will showcase your attention to detail and ability to flex in response to shifting priorities across a broad range of tasks, which include order planning, exception management, inventory management, payment resolution, and ongoing process improvement projects to drive operational efficiencies. Apply today and join us as we connect the world!
Chrobinson · Eden Prairie, MN United States Of America