Recommend functional and technical solutions for new or amended technologic services, procedures or systems to meet the defined business use cases.
Ensure end-to-end integration of business processes across systems within the AoR.
Ensure continuous systems' support through UNHCR's governance model, including managed service providers.
Undertake quality assurance of delivered work from a functional perspective (Functional testing, Integration testing, Business Process testing and User Acceptance Testing), managing Sandbox and Production environments in accordance with UNHCR's governance model.
Build strong business relationship with all stakeholders with respect to applications within the AoR.
Conduct business analysis and make recommendations on how systems and analytics can be used to improve its value as a strategic partner for field operations and senior management.
Coordinate business analysis and implementation of configuration proposals for systems within the AoR that minimize complexity, simplify processes and streamlines management procedures.
Advise on complex system design issues, including how system configuration and use of analytics can help achieve targets and key performance indicators and benchmarks, etc.
Contribute to enhanced analytics (AI, Machine Learning, etc.), and reports to UNHCR senior management, e.g. on key business driver insights and performance indicators.
Recommend and analyse benchmarks within the AoR with those of comparable humanitarian organizations.
Interface with the relevant counterparts and business process owners to prepare and test regular updates to the system within the AoR, including monitoring that all licensed capabilities are fully applied at all times.
Build capacity for relevant business process owners to be aware of and prepared to use new or updated system capabilities.
Build capacity for relevant business process owners to develop and publish timely end-user training materials, e.g. short videos, for all future system updates and business innovation initiatives within the AoR.
Undertake and lead relevant system testing, coordinate and liaise with all levels of system support.
Prepare and develop user-friendly and cost-efficient technologic tools and business requirements within the AoR; document business requirements and later update related operating procedures and/or training materials.
Provide advice on basic security features, system roles and responsibilities as well as audit reports.
Conduct report writing and report maintenance, set up actionable dashboards to meet the requirements of (regional) partners and their clients.
Negotiate business requirements with stakeholders.
Support the identification and management of risks and seek to seize opportunities impacting ob
Additional Information
Please note that this vacancy is only open to eligible staff members who have been individually notified of their eligibility to apply for positions advertised in the Accelerated Posting Compendium.
Deadline for Applications
June 12, 2026
Hardship Level
H (no hardship)
Family Type
Family
Residential location (if applicable)
Grade
PR2
Staff Member / Affiliate Type
Professional
Reason
Regular > Regular Assignment
Target Start Date
2026-07-01
Standard Job Description
Associate Business Analyst
Organizational Setting and Work Relationships
The Associate Business Analyst is a professional who is expected to deliver new insight and lasting business value by leveraging the many systems, analytics and business opportunities offered by cutting edge technology. The incumbent contributes to end-to-end integration and proactively manages updates from a business transformation perspective, utilizing skills and knowledge of the relevant area.
The incumbent contributes to client-facing design sessions and related change management for the on-going renovation of work practices, their streamlining and simplification; to do so, liaises with all relevant stakeholders to document procedures, brings awareness of procedure changes, and supports process reconfiguration to help transform the Organization from a largely transactional model to a strategic business partner for field operations and senior management.
S/he will be working closely with all relevant stakeholders to enhance the use of state of the art technology within the Area of Responsibility (AoR).
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.
Unhcr · Copenhagen (hq), Denmark