Director, Maintenance and Logistics
External
Elementfleet · Mexico City, MexicoPrepare for this interview
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Responsibilities
- Strategy & Product Leadership
- Define and execute the maintenance product strategy in Mexico, aligned with business goals and client needs.
- Drive continuous improvement, innovation, and scalability of maintenance services.
- Partner closely with Strategic Alliances, Commercial, and Operations teams to enhance value proposition and service capabilities.
- Operations & Service Delivery
- Lead execution of 25,000+ monthly service orders across 85,000+ vehicles .
- Ensure delivery of uptime commitments, SLAs, and service standards .
- Establish and monitor KPIs, quality metrics, and operational performance .
- Drive efficiency, cost optimization, and process excellence at scale .
- Create a cost-efficient strategy for vehicle transportation along maintenance and other operational areas.
- Client Solutions & Service Excellence
- Design and implement tailor-made maintenance strategies for clients with complex needs.
- Ensure alignment with client parameters and contractual commitments .
- Act as escalation point for critical service issues.
- Promote a strong client and driver-centric culture across the organization.
- Leadership & Organization Development
- Lead, develop, and inspire a high-performing team
- Build capabilities and processes to support growth, efficiency, and innovation.
- Foster accountability, continuous improvement, and strong execution discipline.
- Digital Transformation & AI Adoption
- Drive adoption of digital tools, automation, and AI solutions to improve efficiency and decision-making.
- Partner with Product and Technology teams to implement scalable solutions.
- Lead change management to ensure adoption and impact across teams.
- Leverage data and analytics to enhance operational performance and predictive capabilities.
- Cross-Functional & Partner Collaboration
- Work in close partnership with the Strategic Alliances team to ensure service quality, competitive pricing and performance across the maintenance suppliers network.
- Collaborate with internal stakeholders to align operations with commercial, client and fleet managers objectives and expectations.
- Qualifications & Experience
- Bachelor's degree in engineering, business, logistics, or related field (MBA a plus).
- 10+ years of experience in operations, logistics, cx, maintenance, or fleet services.
- Proven experience leading large-scale teams and high-volume operations .
- Strong background in operational strategy and execution .
- Experience driving digital transformation and/or AI initiatives .
- Strong analytical, financial, and stakeholder management skills.
- English fluency required
Benefits
Additional Information
Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. The Director of Maintenance & Logistics is a senior leadership role responsible for defining and executing the strategy, performance, and evolution of Element's core maintenance offering in Mexico. This role oversees operations supporting 85,000+ vehicles , managing 25,000+ monthly service orders , and ensuring service quality across a network of 3,000+ maintenance providers . Director ensures operational excellence, client satisfaction, and scalable growth, while driving uptime performance, digital transformation, and AI adoption across the function.
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Company Intel
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