Control Room Operator - Security Operations Centre

About the role

As one of Australia's leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au . Full Time Reliever role in the Security Operations Centre at Monash University Clayton. Free parking available on site. Estimated annual earnings of $86,700 to $98,500. Enjoy a $500 incentive after 3 months of successful employment and another $500 after 6 months of successful employment! MSS Security is seeking a dedicated Control Room Reliever to join the team at the Security Operations Centre in Monash University, working in a technically advanced environment. Supporting multiple Monash sites and a security team of 130 officers, this role goes beyond standard monitoring. You will be involved in real-time incident response, investigations and direct communication with emergency services and external stakeholders. Key responsibilities include overseeing daily operations, monitoring security systems, compiling reports, and ensuring compliance with site policies. We are seeking a candidate with a strong understanding of various CCTV, access control systems and investigation report writing. Duties include but are not limited to: Monitor CCTV systems and alarms to ensure constant surveillance and early detection of any security risks. Respond promptly to security incidents, alarms, and emergencies, escalating issues as required. Collaborate with emergency services to coordinate responses to incidents. Regularly test and maintain security systems to ensure they are fully operational. Provide clear and concise communication. Ideal candidates will have: Strong computer skills including Outlook, Word, and Excel. Excellent communication skills. Experience in using Milestone CCTV, Inner Range/Infiniti Security System and resolver reporting system would be preferable. Proven experience working in a security control room and as a security officer.