Manage daily Sales Order processing, including rebates handling
Oversee order management activities, including EDI processing (IDoc corrections and issue resolution)
Handle urgent and ad hoc transaction requests in a timely manner
Perform User Acceptance Testing (UAT) for in-scope processes
Review, validate, and resolve errors or changes in Sales Orders
Identify process bottlenecks and challenges, and collaborate with the Line Manager on improvements
Support and contribute to Continuous Improvement initiatives across the business
Drive resolution of daily order management issues and escalations
Act as a point of contact during Business Continuity Planning (BCP) when designated as a critical resource
Provide required documentation and support during audit cycles
Ensure smooth and accurate month-end closing activities
Escalate complex issues to senior stakeholders to support timely resolution
Provide backup support to team members across processes as needed
Coordinate and track progress of closing activities to ensure timely completion
Requirements
Essential
Fluent in Japanese (spoken and written)
Good command of English (spoken and written)
Strong interpersonal and communication skills
Proficiency in MS Office applications
Strong customer service mindset with a proactive approach
Desirable
Bachelor's degree or equivalent
Experience with SAP or other ERP systems
Understanding of market dynamics and customer-specific requirements
Working with Us
Flexibility is key to success. From part-time and compressed hours to different locations our people work flexibly in ways to suit them. Talk to us about what flexibility means to you and we'll work together so that you're supported from day one.
We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:
Compensation & Benefits
Competitive annual base salary
Work-from-home (WFH) allowance
Performance-based Annual Incentive Plan (target: 20% of base salary)
Additional Benefits
Product allowance to enjoy company products (prorated based on employment period)
Transportation allowance (reimbursement of actual commuting expenses)
Commercial insurance, including term life coverage
Employee Assistance Program (24/7 confidential counseling and support for employees and their families)
Annual health check-up to support employee well-being
Work-Life Balance
Full-paid annual leave entitlement
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
Our ambition is to create the best performing, most trusted and respected consumer products companies i
Benefits
Health insurance
Additional Information
Job Description :
Customer Service Executive
Join our Global Business Operations
Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.
Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you'll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.
About this role
As a Customer Service Specialist, you will be the trusted point of contact for customers, managing everything from orders and deliveries to returns and claims. You won't just react to issues-you'll anticipate them, solve them proactively, and ensure smooth, seamless service every step of the way.
With full visibility of the end-to-end Order-to-Cash (O2C) process, you will play a key role in connecting customers, commercial teams, and internal functions such as Cash Cycle, Supply Chain, and logistics partners. Your ability to collaborate, communicate, and problem-solve will directly impact customer satisfaction and business performance.
This role offers the opportunity to go beyond day-to-day operations. You'll contribute to continuous improvement initiatives, support sales teams in meeting customer needs, and help drive operational excellence. In some markets, you may also take on logistics-related responsibilities, working closely with third-party providers to ensure on-time, in-full delivery.
If you're passionate about customer service, thrive in a fast-paced environment, and enjoy making a real impact, this role is for you.
Diageo · Tokyo, Japan