Refund Assistant
ExternalFull-timeOn-site5d ago
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Responsibilities
- Reviewing Tax-Free forms for completeness according to tax regulations and Global Blue guidelines
- Refunding the payout amount according to Global Blue guidelines, including verifying travelers' eligibility for tax refunds
- Using internal and necessary application software for communication and refund processing, such as Refund Manual, Refund Software REX, Security Manual, Instruction Manual, and MS Office
- Handling cash and cashless transactions for customers according to Global Blue guidelines
- Fraud prevention and security measures in collaboration with the responsible Refund Manager / Airport Manager. Adhering to anti-fraud guidelines
- Complying with Global Blue guidelines and requirements, as well as preparing reports and statistics
- Supporting the Supervisors / Airport Managers in the "Recovery Project," which focuses on correcting and preventing payout mistakes
- Back-office tasks such as preparing documents that need to be created, archived, and managed for the daily process at the counter
- Main KPI's
- Refund mistake ratio
- Numbers of Transactions
- Competencies & Skills
- Reliable and trustworthy handling of cash amounts
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Company Intel
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