Refund Assistant

Responsibilities

• Reviewing Tax-Free forms for completeness according to tax regulations and Global Blue guidelines
• Refunding the payout amount according to Global Blue guidelines, including verifying travelers' eligibility for tax refunds
• Using internal and necessary application software for communication and refund processing, such as Refund Manual, Refund Software REX, Security Manual, Instruction Manual, and MS Office
• Handling cash and cashless transactions for customers according to Global Blue guidelines
• Fraud prevention and security measures in collaboration with the responsible Refund Manager / Airport Manager. Adhering to anti-fraud guidelines
• Complying with Global Blue guidelines and requirements, as well as preparing reports and statistics
• Supporting the Supervisors / Airport Managers in the "Recovery Project," which focuses on correcting and preventing payout mistakes
• Back-office tasks such as preparing documents that need to be created, archived, and managed for the daily process at the counter
• Main KPI's
• Refund mistake ratio
• Numbers of Transactions
• Competencies & Skills
• Reliable and trustworthy handling of cash amounts

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Company Intel

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