Insight BM CoE Coordinator South Africa

Responsibilities

• Line Management & Team Development
• Directly lead and manage the local analyst team, overseeing day-to-day performance and workload balancing.
• Own the local HR lifecycle: lead hiring decisions, conduct performance reviews, and manage development plans.
• Provide active mentoring to ensure high-performing standards and career progression for analysts.
• Foster a culture of accuracy, accountability, and continuous professional growth.
• Regional Interface & Process Implementation
• Act as the formal interface between local analysts and the regional team to ensure seamless information flow.
• Ensure 100% implementation of standard processes, templates, and tools requested by the regional team.
• Provide structured feedback to regional stakeholders on local constraints and potential solution enhancements.
• Delivery Excellence & SLA Management
• Set daily/weekly delivery priorities and manage the market's data submission calendar.
• Validate mapping accuracy and perform final quality checks on benchmarks and consolidations prior to release.
• Deliver hands-on analyst services for a limited number of complex clients to ensure operational relevance.
• Escalate delivery risks early and implement corrective actions across local stakeholders.
• Local Thought Leadership & Growth
• Enhance the local Insight BM solution through innovation to maximize delivery efficiency and relevance.
• Support local sales initiatives by positioning the service and solution effectively to potential clients.
• Drive financial sustainability by identifying upsell opportunities and optimizing local resources.
• Success Metrics / KPIs
• SLA Adherence: On-time delivery of reports and consolidations.
• Data Quality: Reduction in mapping errors and rework rates.
• Team Stability: High retention rates and successful analyst progression.
• Regional Alignment: Full adoption rate of regional SOPs and tools.
• Financial Contribution: Successful support of local commercial targets.
• Education: Bachelor's or Master's degree in Accounting or Finance.
• Experience: 5-8 years in accounting, audit, or financial reporting with proven leadership experience.
• Technical: Advanced MS Excel, PowerPoint, and BI tool familiarity (e.g. PowerBI).
• Languages: Fluent English
• Travel: Availability for limited travel within neighboring countries if required

Benefits

Additional Information

Role Focus (Guideline Allocation) - 20-30%: Delivery oversight, quality control, and SLA management - 20-30%: Team leadership, mentoring, and direct line management - 30-40%: Direct client delivery for strategic/complex accounts - 10-15%: Continuous improvement, sales support, and regional interface

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