Designs, develops, customizes, documents, deploys, maintains and updates business and system processes and procedures.
Performs day-to-day operations of business and systems processes, including the operation of process-related tools. Facilitates key process events and fulfills customer requests and process deliverables through all phases of the process lifecycle.
Initiates, enables and supports process redesign and/or re-engineering initiatives and projects through continues process improvements. Identifies, facilitates, markets and implements new and creative business process redesigns.
Performs process evaluations and develops recommendations utilizing benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows within a business process.
Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources. Facilitates ongoing process design activities for a given set of customers or organization as a team member and advisor.
Works and consults with customers and project teams to develop business cases and comprehensive project plans to identify, quantify and deliver process design efforts in support of business objectives. Monitors and manages process design project plans.
Maintains and operates moderately complex process designs, operational and measurement tools and methods to improve business and/or system processes.
Mentors, educates and trains other
Requirements
A highly service-oriented professional who thrives on creating exceptional partner experiences
Strong training and facilitation skills, with confidence delivering virtual instruction
Comfort working directly with external agents and influencing without authority
Ability to manage multiple priorities independently while maintaining accuracy and quality
A proactive, solutions-focused mindset with a focus on continuous improvement
Preferred experience in personal lines insurance and agency systems, including familiarity with quoting and binding workflows, coverages, and underwriting principles
This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
#LI-TH1
Job Description Summary
Are you process focused and detail oriented? Do you thrive in a busy, engaging work environment? If so, we want to know more about you!
Job Description
Additional Information
If you're passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.
The Onboarding Specialist- Agency Appointment Support delivers a best-in-class experience for newly appointed personal lines agencies, serving as a dedicated agency contact during the first 60- 90 days . This role owns the onboarding journey end-to-end, ensuring agencies are set up for success and positioned to achieve early production goals.
Key responsibilities include:
Lead the onboarding experience from appointment through graduation, ensuring a smooth and efficient transition
Partner closely with territory managers and underwriting team to drive engagement and align on appetite and expectations
Deliver virtual training on core platforms (Agent Center, PolicyCenter ) and educating agents on coverages, discounts, and processes
Ensure agencies are fully established across all systems and equipped to quote and bind successfully
Monitor agency quoting and binding activity to track progress, identify gaps, and provide proactive support
Act as a trusted advisor to agencies, reinforcing Nationwide's value and strengthening early relationships
Re-engage existing agents with performance gaps, providing guidance and support to help them reach their full potential.
Nationwide · Remote