Human Resources Transaction Delivery (Tier 1)

About the role

The HR Tier 1 Associate is the initial point of contact for employees seeking HR-related assistance through the ServiceNow platform. This role involves managing and resolving HR service requests, answering employee queries, and addressing concerns related to HR policies, benefits, payroll, and other HR services. The agent will ensure accurate documentation of interactions, provide excellent customer service, and escalate issues when necessary. Location : Coimbatore Reporting: Reports to Supervisor, Transaction Delivery HOW YOU WILL THRIVE AND CREATE AN IMPACT: Act as the first point of contact for employees seeking help with HR-related issues such as benefits, payroll, time-off requests, and general HR policies. Create, update, and close tickets in the ServiceNow platform, ensuring timely and accurate resolution of employee requests. Reference the HR knowledge base to provide accurate and up-to-date information to employees. Investigate and resolve basic HR-related issues, escalating more complex cases to Tier 2 HR support or other specialized HR teams. Ensure that all employee interactions are handled with a high level of confidentiality and comply with company privacy policies. Accurately document and update all employee interactions within the ServiceNow platform to maintain clear records for reporting and follow-up purposes.