Scrum Methodology, ServiceNow Platform, ServiceNow Web Services Certifications:
None Experience:
3 + years of related experience US Citizenship Required:
Yes
Job Description:
Duties and Responsibilities:
Responsible for ServiceNow system maintenance, workflow development, bug fixes, enhancements, upgrades and assisting with the technical implementation of the tool.
Develop and maintain service catalog items to include states, flows, and UI policies.
Monitor systems stability to prevent service degradation or interruption. Conduct risk assessments to identify potential gaps.
Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.
Support the configuration of workflows, business rules, UI policies, and client scripts.
Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
Participate in Scrum process, testing, debugging, and documentation of ServiceNow modules.
Experience with patching and maintaining ServiceNow system solutions in a Linux environment is a plus.
Additional Responsibilities:
Assist in delivering best practices for Enterprise to include ITIL, and Agile frameworks for delivering IT Services
Configure application related fields, forms, views, email notifications, acceptance roles and access control
Customize the core applications such as Incident, Problem, Change, Requests, Service Catalog while applying best practices.
Support end users to resolve support issues within ServiceNow
Education and Certifications:
Required:
Bachelor's Degree with a focus in computer science, information systems, or a related field of study and at least 2-5 years of experience
Possesses 1-3 years' experience implementing ServiceNow and experience with patching and maintaining ServiceNow system solutions in a Linux environment is a plus.
ServiceNow Certified System Administrator certification is preferred and considered an asset for this role
Applicable DoD 8140 or DoD 8570 Certification (CompTIA Security + CE or CSA ServiceNow Systems Administrator cert.)
Desired:
ITIL v4 Foundation Certification
Skilled in utilizing best practice ITIL engineering methods
Demonstrated knowledge of incident management, problem management, change management, Knowledge management as well as request fulfillment
Hands-on experience with ServiceNow HTML, CSS, Angular JS, Jelly scripts and Restful API webservices.
Java script, html, or CSS experience
Clearance Requirement:
Required clearance: Current/active Secret clearance required with possible TS eligibility
U.S. citizenship required due to the DOW Secret clearance requirement.
This position requires working onsite at the client location 5 days a week initially. A hybrid work schedule of 3 days onsite and 2 days remote may be available after the initial period, based on project needs and client requirements.
GDIT is your place
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
Own your opportunity
Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.
#ARMA
#CENTCOM/CITS
#GDITPRIORITY
The likely salary range for this position is $112,840 - $142,600. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
T elecommuting Options:
Onsite
Work Location:
USA FL MacDill AFB
Additional Work Locations:
Total Rewards at GDIT:
Benefits
Health insuranceDental insuranceVision insurance401(k)Remote work options
Additional Information
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Secret
Clearance Level Must Be Able to Obtain:
Top Secret
Public Trust/Other Required:
None
Job Family:
Software Engineering
Job Qualifications:
General Dynamics It · Macdill Afb, FL