Provider Success Liaison II

Responsibilities

• Partner with internal teams to support provider engagement initiatives aligned to client goals and key performance indicators (KPIs)
• Analyze and pull reports to monitor performance, identify trends, and uncover opportunities to improve provider engagement
• Maintain dashboards and trackers to support visibility into program progress and outcomes
• Gather, document, and share provider feedback to help inform product and process improvements
• Support provider communications, training sessions, and product adoption efforts using established materials and tools
• Assist with user engagement efforts, including product pilots and targeted outreach initiatives
• Build strong relationships with internal stakeholders and external provider contacts
• Stay current on healthcare industry trends, provider workflows, and revenue cycle concepts
• Contribute to special projects and strategic initiatives as business needs evolve
• Note: This role may require up to 50% of time spent on phone-based engagement.
• What You Bring
• Required:
• Associate's degree or equivalent experience
• 3+ years of experience in customer service, healthcare, or healthcare technology
• Foundational understanding of healthcare or provider workflows (or strong interest in learning)
• Prior experience working with Providers, account management, or client support
• Familiarity with:
• Electronic Data Interchange (EDI) transactions
• Health insurance or payer operations
• Medical practice management
• Experience delivering training or facilitating user sessions
• Background in a healthcare technology environment
• Skills & Competencies
• Strong customer service mindset with a passion for helping clients succeed
• Excellent communication skills (written and verbal)
• Highly organized with the ability to manage multiple priorities and deadlines
• Analytical mindset with the ability to interpret data and identify actionable insights
• Collaborative approach with the ability to work across teams and functions
• Self-starter who can work independently with minimal supervision
• Comfortable adapting to new tools, technologies, and evolving processes
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Availity culture and benefits:
• Availity is a certified "Great Place to Work", a "Best Workplaces for Technology Companies", a "Best Workplaces for Women" and a "Best Workplaces for Millennials"!
• Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. "AvaiLadies", "Beyond Black", "HOLA", "Availity Pride", "VetAvaility" a Young Professionals Group and "She Can Code IT" a group for women in tech are some of the groups you can get involved in.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up

Benefits

Additional Information

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. We're on a mission to bring the focus back to what truly matters - patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding. Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. We're looking for a motivated and customer-focused Provider Success Liaison II to join our team. In this role, you'll work closely with healthcare providers and internal partners to drive engagement, support product adoption, and contribute to successful client outcomes. You'll combine data analysis, relationship management, and problem-solving to help providers maximize the value of our solutions-while gaining deeper exposure to healthcare workflows and revenue cycle concepts.

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