ECC Associate Analyst - m/f/d ( R-19103)

Requirements

• Primary degree in Computer Science or related field, with 2-4 years relevant industry experience
• A+, CCNA, MCP, Linux Certifications, etc. are valued.
• Solid working knowledge of application fundamentals and functions, Windows OS, Linux, HP UX, Big IP Load Balancers.
• Good knowledge of operations procedures, application troubleshooting, security principles.
• Working knowledge of Web based services that included Apache, Jboss, Tomcat, IIS, and restoration of their services.
• Demonstrated ability to apply structured prompting techniques with approved AI‑assisted operational tools to generate, interpret, and summarize incident context, while exercising sound human judgment to validate outputs.
• Strong customer service and communications skills.
• Comfortable working within a highly collaborative team environment as well as an independent performer is essential.
• Weekend and off hours shift work and support is required.
• Strong understanding and working experience with ITIL incident and problem management processes and analytical skills.
• Excellent English written and verbal skills and ability to succinctly summarize key technical findings and root cause analysis.
• Ability to multitask and prioritize with a high attention to detail.
• Experience with System Monitoring and Automation is preferred.

Additional Information

D&B ECC (Enterprise Control Center) Operations provides 24x7 Level 1 support for the organization's global production applications monitoring, incident handling, escalations and service restorations. This role is responsible for performing proactive monitoring of application alerts and events, follow standard ITIL Incident and Problem processes, escalations procedures, review application run books and execute routine service restoration steps to manage and resolve incidents. Interact with peers, application support teams, engineering teams, service desk and infrastructure NOC to facilitate effective handling of service incidents and requests.

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Company Intel

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