Retail Director, Nea

Benefits

Additional Information

THE WATCHMAKER OF WATCHMAKERS Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison's watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication. HOW WILL YOU MAKE AN IMPACT? Strategic Leadership & Business Development: Develop and execute the market's retail strategy in alignment with global Maison objectives and local market dynamics. Identify business growth opportunities, including client acquisition strategies, network optimization, enhance boutique productivity. Prepare and manage the annual retail budget, ensuring financial targets (sales, profitability, KPIs) are met or exceeded. Analyze market trends, competitor activities, and consumer behavior to inform strategic decisions and maintain a competitive edge. Collaborate with marketing and communication teams to develop and implement effective retail marketing initiatives and client activation and engagement programs. Sales & Performance Management: Define with NEA MD and Commercial Director sales objectives and key elements of P&L. Monitor daily boutiques performance and follow-up of sales and reporting to Commercial Director: analyse and evaluate product sales results, collect and provide qualitative feedbacks. Monthly follow-up of P&L performance (analysis, action plan...) Control discount to clients (Brand strategy, action plans) To lead and drive the optimization of commission and incentive scheme to motivate and drive the team. Team Leadership & Development: Select and recruit staff according to Jaeger-LeCoultre standard. Communicate the Maison's objectives and vision with boutique managers / staffs Foster a culture of excellence, client-centricity, and continuous improvement within the retail organization. Animate team performances: set clear roles and responsibilities, set appropriate objectives and KPIs, control their fulfilment, ensure regular and appropriate feedback Facilitate co-operation and support among the regions/ countries Coach, retain and motivate high performing team members through job satisfaction and career development Boutique Operations and Client Experience: Ensure boutiques operation management according to Maison standards. Ensure boutique image aligned with Jaeger-LeCoultre standards in collaboration with VM functions Standardize boutique service/ after sale service criterion and procedure to improve customers' experience and satisfaction Monitor service level through Mystery Shopping Survey and NPS results - develop and implement action plan in collaboration with training function Coordinate with CRM team, ensure the implementation of CRM activities and strategy in boutiques: customer retention and upgrade, new VIP recruitment, CDB collection etc. Build & maintain good relations with local landlords or department stores management to increase visibility & sales. Stakeholder Management: Act as the primary liaison between the country retail operations and regional/global headquarters. Build strong relationships with key internal departments (e.g., Marketing, Operations, HR, Finance, Logistics) and external partners (e.g., landlords, suppliers). WHAT ABOUT YOU? Minimum Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field. Minimum of 10-15 years of progressive experience in luxury retail management, with at least 5 years in a senior leadership role within the watch, jewelry, or high-end fashion industry. Proven track record of successfully managing multi-store operations and achieving significant sales objectives and profitability. Deep understanding of the luxury consumer, market trends, and competitive landscape in xxx market. Strong financial acumen with experience in budget management, forecasting, and P&L responsibility. Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate diverse teams. Strategic thinker with strong analytical and problem-solving abilities. Proficiency in Cantonese, Mandarin and English (both written and spoken) is essential. Willingness to travel extensively within NEA (Macau and Taiwan) and occasionally internationally.