General Manager

About the role

Associate must physically work in Mexico City The Hotel General Manager is responsible for the overall success of all hotel operations, financial performance, market share, associate and guest engagement. This role must embrace and exude a values driven service culture and management philosophy that actively serves as the guiding principle to all actions and decisions. This position must have extensive experience in creating and implementing critical paths for all operations, including financial success, luxury service standards, exceptional guest and associate experiences and leadership training and mentoring. ESSENTIAL FUNCTIONS Job duties include, although are not limited to: Chief leader responsible for all aspects of the operation, including associate and guest engagement, human resources, financial performance, food and beverage, sales and marketing and asset management. Captivate personalized guest experiences with a sense of the cultural place and drive property knowledge, execution and compliance of all hotel brand standards. Provide the vision, leadership and strategy to inspire associates to foster genuine guest experiences, discoveries and adventures while driving financial success. Cultivate engaging relationships and rapport with ownership, asset managers, local community boards and the corporate leadership team. Design, manage, critique and dominate the property's annual budget, forecast and actuals by continuously exploring the hotel's performance and engaging associates in the overall success of the property. Drive property achievement in the following areas: group, transient and other room revenue; food and beverage revenue, and all other sources of income for the property. Exercise a savvy financial approach with a focus on revenue generation, cost containment, productivity improvement, forecasting accuracy and cash flow management. Develop and maintain positive relationships by engaging in the local culture and nurture strong relationships with local officials, businesses and customers. Oversee divisional matters and ensure compliance as they relate to federal, state and local employment and civil rights laws. Responsible for selecting, leading and developing the Executive Committee and key leadership within the division and its departments and guide their professional development.