Senior Human Resources Coordinator

About the role

The Senior HR Coordinator is a key member of the HR Support Services team, responsible for delivering high-quality, timely, and customer-focused support throughout the employee lifecycle. Reporting to the Lead, HR Support Services, this role handles a broad range of both complex and basic administrative tasks and service requests, including onboarding, employee changes, offboarding, records management, and Tier 1 and Tier 2 HR inquiries and escalations. This role is ideal for a detail-oriented, service-minded professional looking to grow within a collaborative and fast-paced HR environment supporting 20,000+ employees across North America. Essential Duties and Responsibilities: Employee Lifecycle Administration Process both complex and basic employee lifecycle transactions including new hires, job changes, terminations, leaves of absence, and employee status updates. Coordinate pre-boarding and onboarding logistics, such as background checks, new hire documentation, and systems access - including M&A. Support offboarding processes including exit interviews, logistics and system terminations. HR Systems & Data Management Enter and maintain accurate employee data in the HRIS (e.g., Workday, SAP SuccessFactors) system. Perform regular audits of employee records to ensure data accuracy and compliance. Generate reports or queries to support HR operations and compliance efforts. Prepare HR dashboard and metrics for leadership report out Employee Support & Service Delivery Respond to employee and manager inquiries via phone, email, or case management system (e.g., ServiceNow) related to HR policies, procedures, and systems. Act as escalation for complex cases within HR Support Services, when needed. Maintain confidentiality and handle sensitive information with discretion. Serve as backup for team leader during absences, ensuring continuity of operations and team support. Interface directly with HR Business Partners and HR Leaders, providing timely and accurate information on processes, services, and policies, including service delivery. Manager & HRBP Support Support conflict resolution and disciplinary processes, including documentation and performance improvement plan support. Contribute to HR initiatives such as performance management, C&B programs, and employee engagement. Process Improvement & Documentation Assist in maintaining and updating HR SOPs, templates, and knowledge base articles. Recommend improvements to enhance efficiency and employee experience. Participate in HR projects and initiatives as assigned. Onboard, train, and mentor (level 1 or junior) coordinators, providing regular feedback and professional development guidance.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or equivalent experience in related field preferred.
• 2-4 years of experience in an HR administrative or coordinator role, preferably in a high-volume or shared services environment.
• Experience in insurance, financial services, or other highly regulated industries is an asset.
• Bilingual in English and Spanish.
• What you will bring to the role
• Service-oriented mindset with a focus on employee experience
• Strong organizational skills, decision making ability, attention to detail, and comfort with ambiguity.
• Excellent communication and interpersonal skills; customer service mindset.
• Comfortable working in a decentralized, multi-jurisdictional environment (U.S. and Canada).
• Proficiency with HR systems (e.g., Workday, SAP, Oracle) and Microsoft Office Suite.
• Bilingual in English and French (if supporting Canadian employees) is a plus.
• Why Join HUB? What makes us different than all the rest?
• Our Vision: To be everywhere risk exists - today and tomorrow. Helping protect what matters most.
• Our Mission: To protect and support the aspirations of individuals, families, and businesses. To empower our employees to learn, grow and make a difference in their communities.
• At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization.

Benefits

Additional Information

Together, we're Stronger. Hi - we're HUB, we're more than an insurance broker - we're a network of doers with diverse stories and a shared goal: to support our clients and communities. Great work happens when people come together, which is why we build teams where every voice is valued, ideas are encouraged, and growth is supported.

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