Customer Service Assistant
ExternalS$36K–S$72K/yrFull-timeUnknown2d ago
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Responsibilities
- Maintaining a positive, empathetic, and professional attitude towardcustomers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, andcomplaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- Experience working with customer support.
- Excellent communication and interpersonal skills
- A positive, can-do attitude
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Company Intel
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