Strong analytical capability and experience working with customer data
Experience managing cross-functional stakeholders
Requirements
Experience in premium/luxury or consumer electronics brands
Experience in the Japan market with strong understanding of local consumer behavior (e.g., LINE ecosystem)
Familiarity with subscription, replenishment, or product ecosystem-based businesses
Working experience in a global or matrix organization
Knowledge of BI tools or basic SQL is a plus
Skills & Competencies
Customer-first mindset with strong attention to detail
Data-driven and commercially oriented thinking
Strong ownership and execution capability
Excellent communication and stakeholder management skills
Ability to balance global consistency with local relevance
Reporting Line
Reports to: E-Commerce Director, Dyson Japan
Additional Information
Position Summary
The Owner Experience Manager will lead the development and execution of CRM and owner engagement strategies to drive customer lifetime value (LTV), retention, and brand loyalty for Dyson Japan.
Reporting to the E-Commerce Director, this role plays a critical part in connecting owned channels (CRM, app, email, LINE, and e-commerce) with a best-in-class owner experience. The ideal candidate will combine data-driven decision-making with a strong understanding of premium brand experience to deliver personalized and seamless customer journeys.
Dyson · Japan