The following are job-related qualifications that are required for employment consideration for this position:
Communications Training Officer - Instructor Certification from Association of Public-Safety Communications Officials (APCO).
Supervisory experience (e.g., directing tasks, approving time off, conducting performance appraisals) in a public safety dispatch call center setting.
The following are job-related qualifications deemed desirable by the City of Birmingham. These qualifications may be considered by a hiring agency when reviewing applications and inviting candidates to participate in subsequent steps in the selection processes.
Center Manager Certification Program (CMCP) Certification from National Emergency Number Association (NENA).
Emergency Number Professional (ENP) Certification from Association of Public-Safety Communications Officials (APCO).
TYPICAL JOB DUTIES:
Conducts and/or facilitates Emergency Communications training sessions by creating presentations, facilitating discussion, using audio-visual equipment, and evaluating information retention to ensure that departmental employees meet legally-mandated Emergency Communications training objectives.
Supervises staff by assigning and distributing work, directing staff in their job duties, monitoring progress of work, providing feedback and/or training.
Develops Emergency Communications training content and/or materials by researching topics, setting objectives, creating outlines, and selecting delivery methods in order to ensure that training information is effective, up-to-date and relevant to employees' work duties.
Identifies external training opportunities/resources by researching external trainers/consultants, developing contracts for services, and coordinating enrollment in order to provide professional development opportunities for Emergency Communications department employees.
Engages in activities designed to ensure professional development, awareness of developments in the field, and knowledge of relevant practices, rules, laws, policies, and/or guidelines.
Maintains relevant Emergency Communications training licensure, certification(s), registration(s), etc. by completing continuing education credit units (CEUs) in order to stay abreast of relevant industry developments.
PHYSICAL DEMANDS:
Job is primarily sedentary involving sitting for long periods of time, but may involve occasional walking or standing for brief periods.
WORK ENVIRONMENT:
Work is conducted almost exclusively indoors in a call center setting. Work involves use of standard office equipment, such as computer, phone, copier, etc. Job requires working holidays, overtime (e.g., in the morning, during lunch, or after normal working hours), and/or nights.
EEO STAT
Benefits
Dental insurancePaid time off
Additional Information
TARGET CLOSE DATE:
06/12/2026
PAY GRADE:
Grade 24
TYPE:
Full time
JOB SUMMARY:
The City of Birmingham is seeking to hire a well-qualified, motivated Emergency Communications Trainer to oversee the training of new call center staff, including Communication Operators I & II, Public Safety Dispatchers, and Public Safety Telecommunicators, and will act as these employees' direct supervisor throughout the 16-week training program. Employees in this job class train dispatch personnel on job duties and ensure there is appropriate coverage of the communications center at all times.
COMPENSATION & BENEFITS:
The City of Birmingham provides competitive pay and comprehensive benefits packages to include medical and dental insurance, employer-sponsored retirement plan (pension), generous paid holidays, sick and vacation leave, and more. The pay range for this job is listed below:
$54,849 - $85,092
Pbjcal · Merit System