Review incoming digital and print project requests, create and manage cases in Salesforce, assign tasks to appropriate team members or resources, and manage projects from inception through delivery while coordinating cross-functional teams
Provide accurate and timely quotes in response to scoping requests, factoring in production, translation, and vendor costs
Manage Awareness and Code of Conduct projects from initial intake to final delivery, ensuring alignment with stakeholder expectations and timeline
Collaborate with the Creative Team to oversee project asset creation
Coordinate with external vendors, including print and translation partners, to ensure deliverables meet quality, cost, and timeline expectations
Track KPIs to understand workflow performance and use that data to continuously improve efficiency and quality
Attend and facilitate customer meetings to gather detailed project requirements
Serve as a point person for content-specific product information and articulate customer needs as business requirements
Contribute to Content Operations initiatives and projects, including workflows, process creation, and continuous improvement efforts
Use and support AI-enabled solutions to streamline workflows and improve team productivity
Requirements
3+ years of experience in project or program management, customer service, or operations
Proven ability to manage workflows and ensure timely delivery of outputs
Experience managing vendors and using project planning and CRM platforms
Highly organized, self-starter with strong communication and presentation skills, and the ability to manage multiple priorities in a fast-paced environment
Flexible, adaptable, and independent, with a willingness to take on evolving responsibilities
Experience using AI tools in the workplace
Comfortable in an Agile development environment
Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
Fuel performance and outcomes. Leverage your job competencies and champion NAVEX's core values
Our side of the deal:
We'll be clear, we'll move fast, and we'll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make-and we commit to doing that every step of the way.
The starting pay for this role is $75,000 per annum. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.
Additional Information
At NAVEX, we're transforming the world-making it safer, more ethical, and ensuring every voice is heard. That's real impact.
Our high-performance culture is driven by our values . We move with speed, passion and purpose - as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.
The Senior Project Specialist is a key part of the NAVEX custom business, which supports our customers in their employee compliance needs.
In this role, you will coordinate the creation, development, and production of digital and print assets, ensuring operational efficiency, high quality, and excellent customer experiences. Our team offers a collaborative work environment where you'll partner cross-functionally with Implementation, Sales, Customer Success, Content Development, and other teams.
You'll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what's next!
What you'll get:
Meaningful Purpose. Your work helps organizations operate with integrity and protect their people-at a scale few companies can match.
High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You'll be trusted with real ownership and supported to do the best work of your career.
Candid, Supportive Culture. We communicate openly, challenge ideas-not people-and value teammates who embrace bold thinking and continuous improvement.
Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.
Navex · Charlotte, NC