Senior Product Operations Lead

Responsibilities

• The Senior Product Operations Lead owns building and running the operating system for Product.
• Product Planning and Launch Execution - establish cross-product roadmaps with clear milestones and owners, build quarterly planning cadence, coordinate launches from planning to post-launch, and create executive visibility through roadmap reviews and business reviews
• Tools and Data Cleanup - own the Product tools stack (Jira, Productboard, etc.), get data clean and consistent across products, reduce PM process overhead, and make smart buy/build/replace decisions to ensure tools are useful
• Cross-functional Coordination and Handoffs - strengthen how Product works with PMO, GTM, Post-Sales, CX, and Finance by aligning teams on priorities, clarifying roles and responsibilities, and streamlining handoffs between functions
• Customer Feedback Infrastructure - build systems that capture and connect customer feedback to roadmap decisions, set up structured channels across CX, Sales, and Support, establish repeatable beta and early access processes, and track which features drive retention and which gaps cause churn
• Metrics to Measure and Drive Adoption - define and operationalize metrics to run Product (feature adoption, usage, customer retention, NRR, time to value), work with Product teams and BI team to build dashboards leadership checks regularly, and make progress obvious from the data
• What you'll bring to the role
• Required Skills:
• 3-5 years in Product Operations, Sales Operations, Business Operations, Customer Success Operations, or related roles
• High-growth SaaS or enterprise software background
• Strong project management experience and skills
• Systems thinking and process design
• Can influence people you don't manage
• Comfortable in messy environments, good at making them simpler
• Experience selecting and implementing tools across an organization
• Data analysis and dashboard development
• Product launch and GTM coordination
• Attitude and Work Style We Need:
• Proactive and high energy - you see what needs to happen and make it happen
• Drives people to action - pushes for decisions and follow-through when things stall
• Hard worker who gets things done - ships projects rather than letting them sit in pilot
• Hungry and motivated to learn - we have experienced team members who can guide you, but you need to be smart and driven
• Hands-on partner who gets involved early, listens, and simplifies things
• Comfortable with direct conversations at all levels including c-suite
• Knows when to add process and when not to
• Background that fits:
• Good candidates come from:
• Product Operations, Sales Operations, Business Operations, or Customer Success Operations in high-growth SaaS
• Strategy or Business Operations where you implemented systems, not just made recommendations
• Project management roles where you coordinated cross-functional work and shipped results
• We value smart, motivated people who execute over years of experience and job titles.
• What this role is not
• Not a project manager, program manager, Jira admin, or traditional PM. If you want to define product strategy or own a roadmap, this isn't it. This role is for someone who wants to build the operating infrastructure that makes Product work at scale.
• Tricentis Core Values
• Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
• Demonstrate S

Additional Information

What's interesting about this job Are you an experienced operator who builds systems and processes so teams can deliver, market and sell better products faster? Strong fits include product, sales, business, or customer success operations, or strategy and project roles where you implemented tools, cleaned up data, and coordinated launches in high-growth SaaS. If that is the work you want to own at scale, Tricentis has a Senior Product Operations Lead role that might be right for you. With the industry's #1 Continuous Testing platform, Tricentis is recognized for reinventing software quality. Through agile test management and advanced test automation optimized to support 150+ technologies, we provide automated insight into the business risks of your software releases-transforming testing from a roadblock to a catalyst for innovation. The result is accelerated software delivery speed, improved cost efficiency, and reduced business risk. The Senior Product Operations Lead will report to the VP Product Ops & Growth and work with product, engineering, GTM, UX, customer experience, and data teams to build the operating foundation for Product. You'll establish clear, repeatable processes for planning, execution, launches, and reporting that teams actually use. Your focus is making Product run more consistently and efficiently for a portfolio of test management and automation tools used by some of the largest, most complex organizations in the world.

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