Drive operational excellence across GTM functions by analyzing performance, identifying inefficiencies, and implementing scalable process improvements.
Partner with cross-functional stakeholders (Sales, Marketing, Customer Success, Enablement) to design and optimize solutions that support business growth.
Build and maintain Salesforce configurations, including flows, validation rules, assignment logic, and other system enhancements within the broader Salesforce ecosystem.
Support and implement new business requirements tied to GTM initiatives, ensuring alignment with operational goals and KPIs.
Manage and improve data integrity within Salesforce, including aligning data definitions, reporting logic, and governance standards.
Identify and implement AI-powered automation opportunities across GTM workflows to drive measurable operational efficiency.
Build and maintain reports and dashboards to deliver actionable insights across revenue teams; leverage BI tools where applicable.
Analyze data across the customer lifecycle to identify opportunities to improve go-to-market strategies and productivity metrics.
Troubleshoot system issues and support day-to-day operational requests via JIRA or similar ticketing systems.
Create and maintain technical and process documentation for new and existing workflows and system enhancements.
Participate in agile processes, including backlog refinement and prioritization of operational work.
Requirements
Bachelor's degree in Business Administration or a related field.
2-4 years of experience in revenue operations, sales operations, marketing operations, or general business operations (SaaS experience preferred).
Salesforce experience required (1-2 years of administration experience preferred); Salesforce Administrator certification preferred, with additional certifications a plus.
Strong analytical and problem-solving skills with experience using data to drive decisions and process improvements.
Experience building reports and dashboards; familiarity with BI tools (e.g., Tableau) is a plus.
Hands-on experience evaluating and applying AI tools to streamline revenue operations workflows and surface actionable insights.
Proficiency in Excel; experience with SQL and/or SOQL is a plus.
Strong understanding of go-to-market processes, sales metrics, and customer lifecycle management.
Ability to manage multiple priorities and work effectively in a fast-paced, cross-functional environment.
Strong communication and interpersonal skills, with the ability to translate business needs into technical solutions.
Experience creating technical and process documentation to support operational scalability.
Pay Transparency - All Full Time Employees
$66,000 - $82,500 USD
Why You'll Love Us:
We celebrate one another's differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
You'll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and pr
Benefits
Health insurancePerformance bonus
Additional Information
At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started!
The Revenue Operations team is seeking an operational all-star to serve as a key bridge across our Go-To-Market teams, including Sales, Success, Marketing, and Enablement. This role will play a critical part in driving cross-functional initiatives from inception to completion by identifying both short- and long-term improvements to our revenue operations processes. If you're excited to grow your impact through data, systems, and strategy-and see that impact daily-this role is for you.
Constantcontact · Waltham OR Boston, MA