Frontline Service Manager

About the role

It's fun to work in a company where people truly BELIEVE in what they're doing! To control and ensure the correct frontline procedures and processes are adhered to daily and ensure efficient workflow throughout the department and supervise staff. Minimum Requirements Matric Minimum of 2 years in a supervisory position Previous experience in the Frontline department or department management experience Preference will be given to applicants who have managed a department Competencies Attention to detail and conscientious Assertive with a sense of urgency Customer focused Human resource management skills (including communication and training) Change management skills Communication skills Planning Organising Time management Leadership and control Problem solving Conflict management Ability to delegate Frontline Management: Monitors flow of customers and ensures that sufficient tills are open Controls cashiers and till packers lunch and tea breaks to ensure continuity of service at tills Ensures that Frontline staff have all the necessary stationery and equipment at all times Ensures that all equipment on frontline is in proper working order Ensures an efficient flow of customers through available tills Ensures Frontline standard operating procedures and company policies are adhered to Customer Services Management: Monitors customer service levels Deals with customer complaints and/or channels to Customer Service Manager Ensures that refunds are processed according to policy Ensures availability and cleanliness of baskets and trolleys Responds to requests and queries from cashiers People Management & Development: Evaluates the performance of direct reports against agreed objectives and standards Responsible for managing shorts & overs discipline in line with the company policy Reviews staffing requirements and provides input into staff scheduling Ensures all new staff are trained and aware of policies and procedures Identifies training needs Coaches staff and management Communicates new initiatives on frontline and ensures all staff are trained when needed Finance & Administration: Ensures that all equipment is properly maintained in effective working order Ensures that general maintenance standards are met Closing date: 08 June 2026 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Discover who we are

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Company Intel

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