Administrator/Receptionist

About the role

As an Administrator, you will be the first point of contact for many people accessing our services and will play a key role in ensuring service users receive a professional, supportive and compassionate experience. Key responsibilities include: Providing a friendly, professional and confidential reception service. Managing enquiries received via telephone, email and in person. Maintaining accurate records and updating electronic systems. Supporting referral and appointment processes. Managing shared email inboxes and administrative tasks. Providing administrative support to operational teams across the service. Liaising with partner agencies and stakeholders. Supporting meetings, room bookings and minute taking where required. Assisting with data collection, reporting and quality assurance requirements. Maintaining office supplies and supporting the efficient running of service locations. You will be based at either Saddler House or Whinney Hill but will be expected to provide support and cover across other County Durham services when required. About You We're looking for someone who is organised, approachable and committed to delivering excellent customer service. You will have: Previous experience in a customer-facing administrative role. Strong customer service and communication skills. Excellent IT skills, including Microsoft Office applications. Experience maintaining accurate records and using electronic systems. The ability to prioritise workload and manage competing demands. A professional and confidential approach to work. The ability to work independently and as part of a wider team. Desirable: Knowledge of drug and alcohol services. Knowledge of safeguarding principles. Experience using Theseus or similar case management systems. Experience of quality assurance processes and audits. A driving licence and access to a vehicle. To view the full job description and person specification, please click here .