Relentless pursuit of improved customer experience while improving profitability
Lead all service activities following GPDS for New Product Development in support of the MDx Segment
Lead all service activities for sustaining support of on-market products including MAX, Viper, COR, Focal Point, Microprocessor, Prep Mate, Prep Stain, Slide Prep
Collaborate with stakeholders across the organization to advocate for product stability, reliability, and serviceability.
In partnership with other Global Service leaders, build a multiyear funnel of cost down projects including:
Identify opportunities for repaired spare parts
Drive reliability improvements in partnership with Operations and R&D
Deliver technical training excellence to increase field efficacy as measured by standard product health metrics
Accountable for the day-to-day management of the MDX Service Support Engineers and Trainers
Requirements
Bachelor's Degree is required.
Minimum of 3 years within a Technical Services organization including demonstrated progression of increasing responsibility.
Minimum of 3 years leading technical teams.
Minimum of 3 years of experience with new product introduction into the Medical Diagnostics/Health Care Industry.
Highly developed 'influencing without authority' skills and ability to work successfully in a cross-functional matrixed organization
Strong written and verbal communication skills and ability to effectively tailor approach to reach audiences at all organizational levels
Track record of successful leadership demonstrated by high employee engagement and career progression of team members.
Ability to convert general data and findings into specific, actionable recommendations, and experienced with developing and using dashboards to drive team goals.
Exceptional ability to build relationships - collaborate across different legs of the organization to deliver results.
For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Work
Benefits
Health insuranceVision insuranceRemote work options
Additional Information
As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters' innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters' passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
The Senior Manager will be responsible for Technical Service support of the Molecular and Women's Health portfolios for the Advanced Diagnostic Division of Waters Corporation. This includes accountability for service deliverables for new product development, regional launch readiness and hypercare support, management of global escalations within the portfolio, product sustaining activities, and reducing cost to service for MDx products.
Becton Dickinson · - Sparks - 7 Loveton Circle, MD